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Hull City Council - Independent Conference & Reviewing Team Office Apprentice Kingston upon Hull City Council

This job role entails general office duties, it is the role of the team to support families during very difficult times whilst ensuring the safety and mental well-being of children involved. You will work towards a Level 3 Public Service Operational Delivery Officer apprenticeship standard.

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Closing date: 12 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, Shifts TBC

    Total hours per week: 37.0

  • Expected duration

    15 Months

  • Possible start date

    20 Feb 2023

  • Date posted

    23 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answering incoming telephones calls, message taking, call forwarding
  • Welcoming visitors to the office
  • Servicing meetings: arranging, confirming, collating papers, preparing refreshments, meeting, and greeting delegates
  • Provide routine clerical support e.g. photocopying, filing, faxing, e-mailing, etc.
  • Use procurement software (Oracle) to order and receive stationery
  • Maintaining accurate and up to date membership lists in paper and electronic format (Microsoft Outlook)
  • Undertaking training relevant to the work

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Public Service Operational Delivery Officer Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprentices must achieve:

  • Level 2 Award in Operational Delivery (Principles)
  • Level 3 Certificate in Operation Delivery (Advanced)

What is the expected career progression after this apprenticeship?

Potential to progress to a higher-level apprenticeship and potential future job opportunities for the successful candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Time Management


GCSE or equivalent English and Maths (Grade A-C / 7-4) Desired

Things to consider

- The job role will include working with highly sensitive and confidential information - Please note your wage will be paid monthly - Callers are mainly from professionals from the Board’s partner agencies, although occasional ones from the public can be quite challenging and will need to be dealt with calmly and professionally.

About the employer

Hull City Council Social Services is a 60 strong team made up of Social workers and administrative assistants. It is the role of the team to support families during very difficult times whilst ensuring the safety and mental wellbeing of children involved.


Kingston upon Hull City Council


Midmere Centre

Dorchester Road



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Training provider



Courtney Parker

01482 614 157

Apprenticeship standard

Public service operational delivery officer

Level 3 (A level)

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