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Surgery Reception and Administration Support Apprentice Friary House Surgery

This is a new and exciting opportunity for an outgoing and proactive candidate to become part of the customer facing team in a very busy GP Practice. Role will include regular contact with patients both face to face and over the telephone.

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Closing date: 09 Dec 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9.00am - 5.00pm (1 hour unpaid lunch break). There may be a requirement for an 8.00am start on some days and some work times to go on to 6.00pm but working times will be confirmed at interview.

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    12 Dec 2022

  • Date posted

    6 days ago

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Responsibilities will be varied but are primarily to support a busy reception area:

  • Assisting with patients at the reception area
  • Assisting with enquiries over the phone and face to face
  • Booking in patients for routine appointments
  • Handling general medical enquiries including liaising with GPs and other NHS contacts
  • Administration tasks will include scanning of documents, photocopying notes and records, filing patient notes and general accurate record keepings tasks

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full Customer Service Practitioner - Level 2
  • On the job training to support role development
  • Off the job training (College attendance) to support qualification requirements
  • Employer to allocate dedicated training time to complete Off the Job training requirements
  • Functional Skills support (Maths/English) - if required

What is the expected career progression after this apprenticeship?

  • Possibility of full time employment/progression upon successful completion of Level 2 qualification

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Patience


GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

Due to the nature of the business an understanding of client/patient confidentiality will be expected at all times. The Reception area can be a demanding and sometimes challenging area to work so a calm and focused approach in dealing with patients/enquiries will be needed. Part of qualification requirement is regular College attendance and this is currently one full day per month and this is supported by regular remote training and site visits. College is based at Marsh Mills, Plymouth.

About the employer

Friary House Surgery is one of the oldest and largest medical practices in the city area and are looking after in excess of 12,000 patients. The practice boundary extends to most areas of the city limits and are committed to providing the highest standard of quality care to all our patients.


Friary House Surgery






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Training provider



Trevor Barnes

07836 536590

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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