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Customer Service Apprentice City of London Corporation

Our work addresses a number of important issues for all our communities including social mobility, social inclusion and excellent health and wellbeing for all. Our libraries are all safe, neutral community spaces with highly skilled and very friendly staff. We invite you to join us. Carrying out a range of general library duties including meeting and greeting customers; issuing, discharging and renewing items; taking monies as required.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Dec 2022

Apprenticeship summary

  • Annual wage

    £21,810.00

    City of London Corporation staff get discounts and special offers for a wide range of products and services.

  • Working week

    Monday to Friday between 09.30 to 17.30

    Total hours per week: 34.75

  • Expected duration

    17 Months

  • Possible start date

    01 Feb 2023

  • Date posted

    6 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000109801

  • Positions

    1 available

What will the apprentice be doing?

  • To assist in the provision of high-quality, customer-focused services to all Barbican and Community Library users
  • To assist with the day-to-day running of the Artizan Street digital creative Makerspace
  • Assist Makerspace users with using the equipment provided, including ensure the safe use of all equipment
  • Carrying out a range of general library duties including: meeting and greeting customers; issuing, discharging and renewing items; taking monies as required; enrolling new members; shelving returned items; shelf tidying; and administrative work including data inputting
  • Carrying out routine stock processing, repairs and withdrawals
  • Learn how to answer routine enquiries (in person, by email and telephone) as required, referring on to more senior staff as appropriate

What training will the apprentice take and what qualification will the apprentice get at the end?

Your apprenticeship will last for 17 months, and you will spend one day per week in training towards a Level 2 Customer Service qualification whilst also developing practical experience in the workplace. You will be required to complete Functional Skills unless exempt. 

This apprenticeship role is based at Artizan Street Library & Community Centre, London E1 7AF.

What is the expected career progression after this apprenticeship?

The City Corporation will work to support apprentices who successfully complete their qualifications on their chosen career pathway, and offer support of additional training and shadowing opportunities where required.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Administrative skills, Team working, Creative

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

With a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London

Employer

City of London Corporation

Address

Library & Community Centre

1 Artizan Street

London

E1 7AF

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Training

Training provider

COMMON COUNCIL OF THE CITY OF LONDON

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please apply online and ensure that you answer the questions in the Recruitment Information Pack - please include your answers in the supporting information section of the application form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Dec 2022