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Customer Service Apprentice FINSAHOME LIMITED

Finsahome are looking for a Customer Service Apprentice to assist with the general tasks of dealing with customers in a busy Trade Counter. Answering questions from customers about products on display in the Showroom.

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Closing date: 18 Dec 2022

Apprenticeship summary

  • Annual wage


    £6.83 per hour for the first twelve months

  • Working week

    Monday to Friday, 08:30 - 17:00.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    19 Dec 2022

  • Date posted

    6 days ago

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The apprentice will be involved in the following tasks:

  • Greeting visitors to our Trade Counter and Showroom
  • Answering questions from customers about products on display in the Showroom
  • Taking customer orders over the counter and processing them in our ERP
  • Taking till payments
  • Passing picking orders to our warehouse team
  • Answering telephone calls mainly about enquiries on order status or placing orders over the phone
  • Processing B2B orders received by email
  • Booking transport for delivery of sales orders

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, including:

  • Knowledge, Skills, & Behaviours
  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

What is the expected career progression after this apprenticeship?

Full-time employment upon successful completion, with the opportunity to progress onto a level 3 apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Team working, Positive attitude, Accuracy, Ability to work to a deadline


GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

The Finsa Group is a leading MDF and chipboard manufacturer with plants all across Europe and present in the UK since 1990. Finsahome sells Kitchens and Flooring to Trade and Public from Trade Counter outlets.







CH41 1HW

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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