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Customer Enquiries Apprentice West Nottinghamshire College

You will be part of a team that provide friendly and efficient customer enquiry service, being the first point of contact in dealing with queries, information, advice and guidance for new and existing students, college staff and visitors either face to face through the reception areas and information centre or by telephone through the call centre.

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Closing date: 15 Jan 2023

Apprenticeship summary

  • Annual wage

    £12,544.00

  • Working week

    37 hours on a flexible basis and on a rota basis between 08:00 - 20:30 - Monday to Friday

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    30 Jan 2023

  • Date posted

    6 days ago

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000109791

  • Positions

    1 available

What will the apprentice be doing?

  • Work across the various functions of the frontline service including reception on any of the college sites, call centre and online chat, providing an effective administration service, supporting with clerical duties.
  • Take telephone enquiries and arrange follow up calls, action answerphone messages as they are received.
  • Organise and maintain a filing system for letters and visits.
  • To support the team with an efficient data entry support service.
  • Operate the reception till and ensure receipt of all monies.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist apprenticeship standard, including Functional Skills if required.

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or virtually via Microsoft Teams.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

The progression from the apprenticeship would be longevity within the business looking to work towards future qualifications to join the business as a highly skilled and knowledgeable member of the team.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

Please be aware that you may be required to work at any of the college sites, so travel considerations should be made.

About the employer

West Nottinghamshire College group are a local college provision with 4 sites across the Mansfield and Kirkby areas. Each year the college provides education and training to around 14,000 full and part time students and apprentices. The college provides education and training across all major sectors from entry to university level. At the college, we embrace and encourage all those who are driven to better themselves, achieve their goals and reach new heights.

Employer

West Nottinghamshire College

Address

Derby Road

Mansfield

Nottinghamshire

NG18 5BH

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Training

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Contact

Leoni Nath

leoni.nath@wnc.ac.uk

01623 900469

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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