Customer Enquiries Apprentice West Nottinghamshire College
You will be part of a team that provide friendly and efficient customer enquiry service, being the first point of contact in dealing with queries, information, advice and guidance for new and existing students, college staff and visitors either face to face through the reception areas and information centre or by telephone through the call centre.
Closing date: 15 Jan 2023
Total hours per week: 37
Possible start date
30 Jan 2023
6 days ago
Level 3 (A level)
What will the apprentice be doing?
- Work across the various functions of the frontline service including reception on any of the college sites, call centre and online chat, providing an effective administration service, supporting with clerical duties.
- Take telephone enquiries and arrange follow up calls, action answerphone messages as they are received.
- Organise and maintain a filing system for letters and visits.
- To support the team with an efficient data entry support service.
- Operate the reception till and ensure receipt of all monies.
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Customer Service Specialist apprenticeship standard, including Functional Skills if required.
This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or virtually via Microsoft Teams.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
What is the expected career progression after this apprenticeship?
The progression from the apprenticeship would be longevity within the business looking to work towards future qualifications to join the business as a highly skilled and knowledgeable member of the team.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 4/C) Essential
Things to consider
About the employer
WEST NOTTINGHAMSHIRE COLLEGE
Customer service specialist
Level 3 (A level)
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.