Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Apprentice City of London Corporation

The City’s three lending libraries are vibrant community hubs which offer a range of services and activities for customers of all ages including a full information and enquiries service, a range of Children’s Centre Services for families

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Dec 2022

Apprenticeship summary

  • Annual wage

    £21,810.00

    City of London Corporation staff get discounts and special offers for a wide range of products and services.

  • Working week

    Monday to Friday 09.30 to 17.30

    Total hours per week: 35

  • Expected duration

    17 Months

  • Possible start date

    01 Feb 2023

  • Date posted

    6 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000109711

  • Positions

    1 available

What will the apprentice be doing?

  • To assist in the provision of high-quality, customer-focused services to all Barbican and Community Library user
  • To assist with the marketing of Barbican & Community libraries using both printed and social media
  • To assist with the development of the marketing strategy, including promoting via social media, for Barbican & Community Libraries
  • Carrying out a range of general library duties including: meeting and greeting customers; issuing, discharging and renewing items; taking monies as required; enrolling new members; shelving returned items; shelf tidying; and administrative work including data inputting
  • Carrying out routine stock processing, repairs and withdrawals
  • Answering routine enquiries (in person, by email and telephone) as required, referring on to more senior staff as appropriate
  • Assisting with the development and delivery of programmes and events for adults, children and families, both in the library and elsewhere, including: sessions for Under 5s; class visits; Home Library Service visits; supported IT sessions; talks; promotions; promotional outreach

What training will the apprentice take and what qualification will the apprentice get at the end?

Your apprenticeship will last for 17 months, and you will spend one day per week in training towards a Level 2 Customer Service qualification whilst also developing practical experience in the workplace.

This apprenticeship role is based at Shoe Lane Library, London EC4A 3JR.

What is the expected career progression after this apprenticeship?

The City Corporation will work to support apprentices who successfully complete their qualifications on their chosen career pathway, and offer support for additional training and shadowing opportunities where required.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

With a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London

Employer

City of London Corporation

Address

Shoe Lane Library

London

EC4A 3JR

You must have JavaScript enabled to view a map of the location


Training

Training provider

COMMON COUNCIL OF THE CITY OF LONDON

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Please apply online and ensure that you answer the questions in the Recruitment Information Pack - please include your answers in the supporting information section of the application form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Dec 2022