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Apprentice Customer Service Receptionist NAPANGELOS LTD THE NEW CONTINENTAL HOTEL

The New Continental is a family run hotel located in the city centre; we are looking for a Apprentice Customer Service Receptionist.

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Closing date: 12 Dec 2022

Apprenticeship summary

  • Annual wage

    £11,440.00

  • Working week

    Paid hours per week: 32 - 40 Hours - will be discussed at interview. Working hours per day: Working week pattern: (i.e., Monday - Friday) 5 days over 7 including weekends, varying shifts between 7am and 11pm.

    Total hours per week: 32

  • Expected duration

    18 Months

  • Possible start date

    19 Dec 2022

  • Date posted

    6 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000109555

  • Positions

    1 available

What will the apprentice be doing?

Duties will include:

· Assisting the receptionist with their daily duties and dealing with guest’s requests.

· Checking guests in and out of the hotel

· Taking payments and balancing daily takings

· Answering the telephone

· Checking emails and responding appropriately

· Dealing with guest’s requests

· Taking bookings and dealing with enquiries

· Liaising with other departments within the hotel

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard.

Apprenticeship Training Provided by Tutor at Swatpro, every 4 weeks.

In house training for the job role provided by employer.

 

What is the expected career progression after this apprenticeship?

An opportunity to progress within the business.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Presentation skills, Team working, Good timekeeping, Keen willingness to learn

Qualifications

GCSE or equivalent English (Grade 4-9) Desired
GCSE or equivalent Maths (Grade 4-9) Desired

Things to consider

Please be aware this job does include working evenings and weekends as well as bank holidays.

About the employer

The New Continental is a family run hotel located in the city centre, we have 99 bedrooms and multiple function rooms, in house gym and swimming pool.

Employer

NAPANGELOS LTD THE NEW CONTINENTAL HOTEL

Address

MILLBAY RD

PLYMOUTH

PL1 3LD

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Training

Training provider

SOUTH WEST ASSOCIATION OF TRAINING PROVIDERS LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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