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Administrator Apprentice – Customer Care PRYSMIAN CABLES & SYSTEMS LIMITED

When it comes to sustainability, the Prysmian Group is innovating next-generation solutions using next-generation talent. Do you see yourself progressing with a company who value inclusivity and diversity? If so, and you are interested in administration and customer service, look no further than the Administrator Apprentice - Customer Care role.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Jan 2023

Apprenticeship summary

  • Annual wage


    • After the first years’ service salary will increase to National Minimum Wage (£13,851 - £16,954 per annum age dependent) • Following completion of the first year of the apprenticeship a further salary review will take place

  • Working week

    Working hours - 8.15am - 5.00pm Monday - Friday.

    Total hours per week: 39

  • Expected duration

    15 Months

  • Possible start date

    13 Feb 2023

  • Date posted

    03 Oct 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

“When you join Prysmian as an apprentice you are given a real role, with real responsibility”.

PETA Ltd are proud to be working with a world leader in the energy and telecom cable systems industry to recruit an Administrator Apprentice - Customer Care. Working as an Administrator Apprentice, you will be responsible for a range of general administrative tasks including customer communication and order processing. This is a great opportunity to join a successful company and start your career with full training leading to a range of career opportunties.

This role is based within the busy Customer Care team. The Administrator Apprentice - Customer Care will have the opportunity to gain experience and understanding in the following:

  • General office administration
  • Stock enquiries, quotations and order processing
  • Answering and actioning telephone calls, emails etc.
  • Corresponding in a professional manner
  • Handling customer complaints and queries
  • Importance of providing excellent customer service
  • Understanding sales strategies / brand management
  • Understanding and following Company procedures

All activities will be under supervision initially and the Apprentice will have the opportunity to learn about various computer software packages to support the work carried out. As they gain in experience, they will be given lots of opportunities to develop and take additional responsibility.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning and Development Coach.

What is the expected career progression after this apprenticeship?

There is the potential for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship. This apprenticeship may lead to a permanent role as a Commercial Co-ordinator within the Customer Care Team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Good time management, Reliable and motivated, Keen to develop new skills, Enthusiastic to learn


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

Benefits: Inclusive and diverse environment with a culture of sharing, collaboration, openness and transparency. Ongoing learning and development support throughout apprenticeship and beyond. Good career progression. 25 days annual leave (3 days to be taken at Christmas). Flexi-time system which allows individuals to accrue a credit balance which can be taken as an extra half a day holiday per month and an extra day per quarter giving a potential of an extra 10 days holiday per annum. Free car parking. Health cash back scheme. Proven track record of apprentice success. Innovative and forward-thinking company. Prysmian Group are committed to the development of greener and smarter power grids. Prysmian’s aim is to be a thought leader in our industry and a positive contributor towards environmental issues. We would encourage early submissions of applications, as these will be considered on receipt and suitable candidates invited for interview. We reserve the right to withdraw the advertisement early if the vacancy is filled before the closing date.

About the employer

Prysmian Group is a world leader in the energy and telecom cable systems industry. It operates in the businesses of underground and submarine cables and systems for power transmission and distribution, of special cables for applications in many different industries and of medium and low voltage cables for the construction and infrastructure sectors. Please click here to read more about Prysmian in Jobs and Careers magazine (pages 88-89) - Don’t let this fantastic opportunity pass you by; kickstart your career and apply today to be the Administrator Apprentice – Customer Care today.




Chickenhall Lane



SO50 6YU

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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Jan 2023