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Apprentice ICT Technician Halewood Academy

An excellent opportunity has arisen to work for The Wade Deacon Trust at one of their schools as an ICT Apprentice. The apprentice will receive guidance and training to provide high quality ICT support and customer service to all school ICT end users, supporting the day to day housekeeping of systems and devices.

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Closing date: 14 Oct 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    8am-4pm Monday-Friday / 25 days holiday plus Bank Holidays (to be taken during school holidays)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    21 Oct 2022

  • Date posted

    16 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Responsibilities include:

  • Assist the ICT Network Manager/ ICT Technician (or equivalent) in the day to day running of the school computer network
  • Set up user accounts, implementing password changes and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
  • Keep record of all users including the management of laptop loans
  • Resolve printing problems - both hardware and software determining and rectifying the cause of faults
  • Responding to requests to ban students – implementing the ban, removing their access, liaising with staff and managing all resulting paperwork
  • Dealing with user problems as and when they occur – logging on access, password changes, software problems, internet access, print credits, advice on using software etc
  • Hardware  -  routine checking, fault finding and rectifying, general maintenance -  base unit, monitors, mice, keyboards, printers, network cabling and switch fault diagnosis and rectification etc. This may involve replacement, minor repairs or organising third party repairers, dependent on fault.  Includes cleaning of mice, keyboards and screens on a regular basis
  • Replace and supply of peripherals and consumables stock control of consumables and hardware ordering, distribution and paperwork for departments
  • Rebuild computers following errors
  • Build new workstations and laptops and add them to the network
  • Assist with laptop hardware and software problems when applicable
  • Assist and train students and staff in the use of the network when applicable
  • Update records and documentation as required
  • Advise and assist in the preparation of materials requiring a computer
  • Provide assistance with the movement and setting up of ICT and other AV equipment e.g. projectors and screens for presentations
  • Assist the ICT Technician in all IT related projects
  • Communicate with the Trust, LA, outside agencies, parents and the local community and to make contact with any other individuals who have business with the school
  • Participate in training and development activities and programmes and attend and participate in meetings as required
  • Be aware of and comply with policies and procedures relating to safeguarding, health and safety, security, confidentiality, and data protection reporting all concerns to the appropriate people
  • Carry out any other duties reasonably requested by the principal

This is not a comprehensive list of all tasks which may be required by the post holder. It is illustrative of the general nature and level of responsibility of the work to be undertaken, commensurate with the grade

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Information Communications Technician - Support Technician Level 3 Apprenticeship Standard
  • End Point Assessment
  • Functional Skills in maths and English if required
  • To attend Riverside College on day release

What is the expected career progression after this apprenticeship?

  • Possible progression opportunities on completion of course

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working, Values, Equality, Confidentiality, Loyal and Fair, safeguarding


GCSE or equivalent English, Maths and preferably 2 other subjects (Grade A*-C/9-4) Essential

Things to consider

Interviews are looking to take place on Friday 16th September. Please ensure all contact details are correct when submitting you application. You must be able to travel to both the employer and provider (Riverside College).

About the employer

Halewood Academy is a reputable school focusing on education, an inclusive ethos and exceptional relationships between staff and students Year 7 – 11. It is a warm and welcoming school at the heart of the community of Halewood. We are characterised by excellent teaching.


Halewood Academy


The Avenue

Wood Road


L26 1UU

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Training provider



Sarah Veevers

0151 257 2800

Apprenticeship standard

Information communications technician

Level 3 (A level)

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