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Business and Client Support Apprentice PSP INSURANCE & FINANCIAL SOLUTIONS LTD

At PSP Group, we strongly believe in community and want to invest in our future by offering an apprenticeship role as a Broker apprentice. As an insurance broker, you will act as an intermediary between your clients and insurance companies and offer products, from more than one insurer, to ensure that your clients get the best deal.

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Closing date: 14 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 9.00am - 5.00pm (1 hour lunchbreak). Working times to be confirmed at interview.

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    17 Oct 2022

  • Date posted

    14 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As a successful candidate, you will have a unique opportunity to develop a long-term career with an established, independent, Insurance Broker.  As an Insurance Broker you will to complete a variety of tasks including:

  • Gather information from your clients, assessing their insurance needs and risk profile
  • Research insurance company's policies and negotiate to find the most suitable cover
  • Ensure that your clients understand the terms and cover provided
  • Manage your client needs throughout the policy life to include any amendments
  • Advise your clients on whether and when they should claim and provide support
  • Advise your clients on risk management and how to mitigate risk
  • Build and maintain ongoing relations with your clients
  • Collect insurance premiums and process accounts

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full Business Administrator Standard - Level 3
  • On the job training to support role development
  • Off the job training to support qualification requirements
  • Employer to offer dedicated training time to support Off the Job (OTJ) training requirements
  • Functional Skills support - maths/English - if required

What is the expected career progression after this apprenticeship?

  • You will need to commit to the learning over the course of the programme to meet the requirements. This will involve independent study, as well as attendance in the office
  • Once your apprenticeship/qualification is completed successfully, PSP will continue to support your career development by offering ongoing training and development opportunities such as sales and management training where appropriate, as your career progresses within PSP Group.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Team working


GCSE or equivalent English (Grade A*/9 - C/4) Essential
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Essential

Things to consider

No experience is required, and we are anticipating that suitable candidates are seeking their first role within the insurance industry. You will be given suitable support and supervision to both carry out your job role and complete the apprenticeship. This includes providing you with opportunities to practice new skills in the work environment and delivering off the job training when required.

About the employer

The PSP Group were established in 1982 and headquartered in Chippenham, Wiltshire, we have grown to become a Top 100 Independent Insurance Broker in the UK. Our client base ranges from owner managed SME's to £50m+ turnover companies. We endeavour to work with our clients creating high level, service driven, long term relationships.




The Bridewell

Dockacre Road


PL15 8DE

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Training provider



Trevor Barnes

07836 536590

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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