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Apprentice Customer Service Specialist DERVENTIO EDUCATION LIMITED

This is a fantastic opportunity to join an ambitious and fast growing business, based in Derby City Centre. This is a varied role where you will support the business in all areas of administration and customer support.

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Closing date: 31 Jan 2023

Apprenticeship summary

  • Annual wage


    Company pension is available for candidates over 22 years of age. Under 22 years are able to opt in to the pension plan.

  • Working week

    Core hours of work are 08:30 hours to 16:15 We offer a flexible start/finish time from 07:45 to 08:30 hours and 16:15 to 17:00 hours, Monday to Friday.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    06 Feb 2023

  • Date posted

    07 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Communicate with customers at all levels.
Be a role model for delivering great service with a confident approach.
Ensuring that calls and messages are processed accurately and in a timely manner.
Dealing with customer enquiries promptly to ensure excellent customer service.
Providing information and updates in a proactive manner between departments/customer.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist apprenticeship standard, including Functional Skills if required.

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or virtually via Microsoft Teams.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.


What is the expected career progression after this apprenticeship?

The right candidate will be offered a full time position upon completion of their apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

We are a team of specialists in software development for education, delivering products that make a real difference, positively impact teaching and learning and empower staff. Our in-house development team work with teachers, lecturers and educationalists to develop software solutions and services that pro-actively support improvement within education and ultimately better outcomes for students. Derventio Education is located in the centre of Derby with great public transport links.








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Training provider




01623 900479

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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