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L3 IT Solutions Technician Apprentice - DSP Explorer - London EC3V 0HR - £14.5K DATABASE SERVICE PROVIDER GLOBAL LTD

You will report directly to the Service Transition Manager and be an integral point of contact for our new managed services customers. This role is critical to our company as we always look to deliver exceptional customer service and will offer key assistance to the Service Transition Manager.

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Closing date: 09 Sep 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday. Shifts to be confirmed

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    19 Sep 2022

  • Date posted

    5 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Take ownership of key Transition tasks and provide assistance to the Service Transition Manager in on-boarding of new customers
  • Provide ownership of certain new customers and ensure completion of take-on processes from start to finish
  • Update internal records for new customers in DSP-Explorer systems such as Cherwell and the CMDB
  • Liaise closely with DSP-Explorer’s UIM Monitoring Team and DBA Teams to ensure successful implementation of any monitoring requirements and health checks
  • Liaise closely with Sales and Account Management Teams during presales engagements to discuss new customer on-boarding requirements
  • Provide support to DSP-Explorer’s Service Delivery Team to ensure a seamless handover of any new Managed Services customers
  • Provide any additional support to new customers in order to offer a close “hand-holding” experience for new users to the DSP-Explorer system and ensure understanding of “how things work”

What training will the apprentice take and what qualification will the apprentice get at the end?

Programme: IT Solutions Technician

During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the IT Solutions Technician standard.

The training covers the following core occupational duties:

What is the expected career progression after this apprenticeship?

During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as an IT Solutions Technician.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Results driven, Hard-working, Self-motivated, Friendly and personable


GCSE or equivalent English Language (Grade 4 (C)) Desired
GCSE or equivalent Maths (Grade 4 (C)) Desired

Things to consider

You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years, hold valid residency status and have the right to work in the UK.

About the employer

DSP-Explorer offers award winning IT Consultancy and Modern Managed Services for Oracle, Microsoft and Cloud technologies (particularly Oracle Cloud, Azure and AWS). Our mission is to ensure that our clients have access to enterprise grade application platforms that are optimally managed, whether on-premise or in the cloud. We combine 20 years of technical expertise, first rate people and innovative services such as ‘Continuous Maintenance’ to offer 24x7x365 support services both in the UK and around the globe. Joining DSP-Explorer means working alongside well-respected consultants in a market leading, high-growth business which is aiming to lead the pack when it comes to modern service delivery. Automation, Machine Learning, Devops and Cloud are at the heart of the services we offer. DSP-Explorer’s consultants offer expert help with formulating strategy, quantifying business benefits, identifying opportunities and implementing solutions that best meet customer requirements using the Microsoft or Oracle Solution Stack.








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Training provider



Leila Bradbury


Apprenticeship standard

IT solutions technician

Level 3 (A level)

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