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L4 Applications Support Lead Apprentice – Evotix – Manchester M2 6FW Evotix

The ASL Solutions Consultant provides assistance by working as a team with Account Executive (AEs) to secure new business sales, disseminating product information to the sales team, providing technical market insight to the product team, and ensuring smooth transition to the implementation team.

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Closing date: 02 Sep 2022

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    Monday-Friday - 08:30-17:00

    Total hours per week: 37.5

  • Expected duration

    24 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    6 days ago

  • Apprenticeship level

    Higher
    Level 4 (Higher national Certificate)

  • Reference number

    VAC1000073570

  • Positions

    1 available

What will the apprentice be doing?

Work as a team with the Business Development Managers to secure new business sales

  • Support the BDMs with the technical qualification of sales opportunities
  • Support BDMs with detailed presentations and demonstrations, and provide prospects with a deeper insight into how we meet their business requirements and functional needs
  • Create prospect-specific demonstrations using prospects’ own forms / data / reports to give Evotix a competitive edge in the sales process
  • Transfer technical and product knowledge to prospects through strong written and verbal presentations
  • Build relationships with prospects, especially those with technical contacts
  • Contribute to lead evaluation and strategy based on insights into prospects
  • Prepare product evaluation and "proof of concept" (trial) sites, and provide first-line support to prospects who are evaluating said sites
  • Support BDMs in responses to ITT, RFP and any general technical sales requests, in respect to all technical and product functionality-related questions
  • Seek to understand competitive landscape and look for opportunities to drive competitive edge

Provide technical market insight to the product team:

  • Develop product suggestions ("user stories") for key customer processes and based off customer feedback
  • Feedback on market insight gained from working with prospects and customers
  • Participate in cross-functional discovery workshops refining product requirements

Ensure smooth transition to the customer implementation team:

  • Provide full and clear handover on technical requirements to the customer implementation team via written Statement of Work (SoW) document
  • Attend internal handover briefing calls
  • Attend implementation kick-offs (where required)

Provide support to your customer squad and customers:

  • Work in your customer squad to support customers to deliver specific optimisation &/or implementation activities, including Assure & Insights+ configuration and training
  • Identify opportunities to promote new functionality to customers
  • Support CDMs & CSMs in pursuit of upsell opportunities.
  • Understand, assess, qualify, and document new customer requirements
  • Support CDMs & CSMs with technical demonstrations upon request

Provide support to marketing team:

  • Assist Product & Marketing teams in refining content and delivering compelling webinars internally (to staff) and externally to existing and prospective customers
  • Serve as the expert on new functionality and provide briefings to the BDM’s and others
  • Assist Product & Marketing teams in producing training materials and defining best practice

 

Experience, Skills And Attributes

  • Prioritises and balances activities to maintain focus
  • Excellent presentation and demonstration skills
  • Maintains detailed knowledge of Evotix products and services
  • Deep understanding of sales and technology
  • Collaborative
  • Self-starter attitude
  • Seeks to improve process and materials
  • Passionate about customer experience
  • Act as the go between the techies and non-techies
  • Empathetic to user experience
  • Personable and keen to understand more about different industries and processes
  • Comfortable speaking to c-suite audience
  • Experience with business intelligence tools (is beneficial, although not essential)

What training will the apprentice take and what qualification will the apprentice get at the end?

During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L4 Applications Support Lead standard/.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/ apprenticeship-standards/applications-support-lead-v1-0

What is the expected career progression after this apprenticeship?

During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work in an Applications Support Lead role, and potentially gain a full time role at the company.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Presentation skills, Team working, Initiative, Can prioritise tasks well, Understanding of sales/tech

Qualifications

GCSE or equivalent English (Grade 4 (C)) Essential
GCSE or equivalent Maths (Grade 4 (C)) Essential
NVQ or SVQ Level 3 or equivalent IT/Computer Science (Grade 4 (C)) Essential

Things to consider

Eligibility You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years, hold valid residency status, have the right to work in the UK

About the employer

About Evotix Even now, in the 21st year of the 21st century, over 5,000 people die in workplaces in Europe and North America. This is a fraction of the worldwide total and only refers to accidents; many more die from occupational diseases. Add injuries and ill health, including mental problems, and the figure multiplies a thousandfold. Much of that burden falls on society’s most disadvantaged. Behind every statistic is a name and a family. This is NOT ok. We are Evotix, and our mission is to create dynamic EHS and wellbeing solutions built for a rapidly changing world. Based in London and Chicago, we develop technologies that are transforming management of the world’s most critical EHS and wellbeing challenges. We bring people and technology together with intuitive, human tools that radically change the approach to health and safety. This is how a long-term, definable shift is going to happen. At Evotix we are a strong team with a powerful ethos and big ambitions. We have grown consistently at 40% per annum. People join us because they are up for a challenge and want to make a difference. We are informal and open – sharing a passion for our mission and a focus on “getting it done”. We strongly promote diversity. 40% of our colleagues are female, unusual for a tech business. We provide fulfilling roles and demonstrated opportunity for growth. Our Values We are fanatical about our customers’ success and this is reflected in our values. WE’RE UNCONVENTIONAL At Evotix, we’re not afraid to shake things up. Offer new perspectives. Think differently. Be bold. Be curious. Change can’t happen by sticking with the status quo. SIMPLE IS OFTEN BEST Complexity can block engagement. If it’s understood, then it’s more likely to get done. WILLING TO CONTEND Work with others who see things differently. Sometimes we need heated discussion to expose issues and secure a great outcome. A BRIGHT OUTLOOK Glass half full. Amplify what works, don’t obsess with what is wrong. Own it and solve it. Bring passion and energy. JUST TRY IT Lots of stuff can’t be known in advance. Action is always better than inaction. Experiments are good. Ruthless focus and prioritisation. BE OUR BEST SELVES Be radically candid. Give and embrace feedback. Act with integrity. Recognise strengths. Make a step forward every month.

Employer

Evotix

Address

WeWork Office Space

29 John Dalton Street

Manchester

M2 6FW

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Training

Training provider

TECHNICAL PROFESSIONALS LIMITED

Contact

Georgia Dunn

g.dunn@theatp.co.uk

07497151382

Apprenticeship standard

Applications support lead

Level 4 (Higher national Certificate)


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