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L3 ICT Support Officer Apprentice – Burohappold – London, W1T 1PD Buro Happold

This is a full-time role for an apprentice IT Support Officer based in our London office. The successful candidate will be expected to complete IT maintenance & support tasks as directed by the IT Leadership team, through the IT Service Desk, and in support of the IT Support Officers based in London and Regional IT Service Manager based in London.

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Closing date: 01 Sep 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, flexible working hours around the core hours which are 10am-4pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    6 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Complete allocated tickets from the Service Desk in line with agreed service levels
  • Aligning with Global IT Policy
  • Assisting staff at all levels with a wide range of hardware and software issues
  • System & Application Support (MS Office/O365, general desktop/application support)
  • Ensuring running of meeting room systems
  • When required assisting staff with AV for events
  • Supporting staff remotely with software issues
  • Remediating Vulnerabilities by ensuring devices are patched in accordance with IT Security Policies
  • Managing and maintaining stock levels for peripherals in the office
  • Maintaining and provisioning IT equipment on desks where required
  • Creating knowledge for any known issues when found
  • Liaise with 3rd Line IT teams to complete technical tasks with infrastructure specific to the local office
  • Onboarding and Offboarding staff by ensuring equipment is provisioned and returned respectively

This list is not exhaustive, the role also consists of reactive work.


Required Skills:

  • Existing IT Knowledge
  • Willingness to develop new IT Skills
  • Strong organisational skills, with the ability to work independently and prioritize effectively
  • Excellent communication skills with the ability to interact professionally with a diverse group of stakeholders


Desirable Experience:

  • Customer Service Experience
  • Previous IT Support experience
  • Experience supporting Microsoft Operating systems & Office software

What training will the apprentice take and what qualification will the apprentice get at the end?

During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning. You will gain the Level 3 Information Communications Technician qualification upon completion of the apprenticeship.

The training covers the following core occupational duties:

What is the expected career progression after this apprenticeship?

During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as an ICT Support Technician.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Team working, Initiative, Independent working


GCSE or equivalent English (Grade 4 (C)) Desired
GCSE or equivalent Maths (Grade 4 (C)) Desired

Things to consider

Eligibility You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years, hold valid residency status, have the right to work in the UK. Things to Consider You must at all times carry out your duties with due regard to BuroHappold policies and the BuroHappold Equal Opportunities Policy which can be found on Magellan and/or your employee handbook. You are responsible for encouraging and maintaining high standards of OH&S in all areas under your control; meeting or exceeding targets and reporting on OH&S Key Performance Indicators. Benefits: 25 days holiday + POETS day (early finish on the last Friday of the month) Cycle-to-work Life Assurance Up to 2 professional subscriptions per annum and other competitive benefits. Flexible working hours around core hours (10am-4pm)

About the employer

We are an international, integrated consultancy of engineers, consultants and advisers, with a presence in 31 locations worldwide, over 70 partners and 2,200 employees. For over 45 years we have built a world-class reputation for delivering creative, value-led solutions for an ever challenging world. As a truly inter-connected community of experts, we value human wellbeing, curiosity, embrace mutual responsibility and genuinely care about the impact and legacy of our work.


Buro Happold


17 Newman Street



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Training provider



Georgia Dunn


Apprenticeship standard

Information communications technician

Level 3 (A level)

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