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Sales & Service Advisor Apprenticeship NFU MUTUAL

The Sales and Service Adviser Apprentice role within our Consumer team (Personal Lines, Package and High Net Worth team), is a specialist sales, servicing (remote and face-to-face), support and technical role where you’ll play a key part in the success and future growth of the business.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


    Salary will increase as you progress. On average, you can expect to see your first pay rise within 6 months.

  • Working week

    Monday to Friday, 9am to 5pm.

    Total hours per week: 37.5

  • Expected duration

    4 Years

  • Possible start date

    05 Sep 2022

  • Date posted

    01 Aug 2022

  • Apprenticeship level

    Level 6 (Degree with honours)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The purpose of the role is to support the growth of the agency and servicing of our clients on our Consumer accounts and on NFU Mutual business and activities. Using your developing knowledge and experience, the role is about using your sales, marketing and communication skills combined with true customer focus in a busy office environment to meet the needs of our clients.

Specialist Support: 

  • Manage our client enquiries and servicing needs in a pro-active and positive manner.
  • Support the team and management with technical skills and experience in the organisation and day to day running of the business
  • Work with our external colleagues to help deliver our agency objectives for growth and target client and member acquisition
  • Undertake all activities in support of the business in line with requirements of the Financial Conduct Authority


  • Quote for new risks in line with NFU Mutual requirements (both inbound and outbound)
  • Actively identify and target new target clients and opportunities and obtain permission to provide proposals for the agency
    Generate Life Leads and arrange appointments for the NFU Mutual Financial Consultant


  • Support the team, team supervisor and partner agents to achieve the business objectives and help deliver our strategic plan aims
    Build strong long term relationships with the range of target clients through customer focused activity and standards, including but not limited to proactive renewal management
  • Help deliver a great team working environment through positive engagement with colleagues and respectful approach at all times
    Have positive working relationships with Agency colleagues, NFU Mutual, Underwriters, Trainers, Sales Consultant and Financial Consultant


  • To gain and maintain technical and sales competencies in accordance with the NFU Mutual Training and Competence Scheme
  • To have sound working knowledge of our systems and other key business activity enabling and support tools as required. 

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will also complete the Chartered Manager Degree Apprenticeship,
providing them with a BA (Hons) Business Management and Leadership from the University of
Derby, as well Chartered Manager status, awarded through the end point assessment. 


Training is pre-arranged by the University (usually 1/2 days a term attending the university as well as remote learning). 

What is the expected career progression after this apprenticeship?

This qualification can be transferred into any sector. You will also gain valuable on-the-job skills which again can be transferred into any sector. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential
A Level or equivalent Any (Grade 96 UCAS points) Desired

Things to consider

The job is full time in the office in Derby, please consider how you will get to work each day.

About the employer

We are a long-standing, progressive and successful NFU Mutual agency that is looking to bring in and develop new talent that will help our business move forward. Our agency provides insurance advice and solutions to local companies and private individuals alongside delivering a range of Risk Management and Financial Planning services. We would be keen to talk to candidates who believe they would enjoy and flourish in this industry and environment.







DE22 1DZ



01332 342097

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Training provider


Apprenticeship standard

Chartered manager (degree)

Level 6 (Degree with honours)

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