Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

L3 ICT Support Technician Apprentice – GDST Academy Trust - Birkenhead High School – Merseyside Birkenhead High School Academy

This is an opportunity for an outstanding Academy Trust ICT Technician Apprentice, to join a beacon of excellence in girls’ education.

Sign in to apply

Closing date: 26 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday-Friday - 8am-4pm

    Total hours per week: 36

  • Expected duration

    18 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    7 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

The ICT Technician Apprentice is an important part of the ICT team. The academies are increasingly dependent on their ICT systems working properly and efficiently. A proactive and planned approach is essential to ensure the ICT infrastructure enables the academies to work to optimum effect. It is essential that the academies are at the forefront of efficient and effective systems which contribute to each academy’s vision of raising achievement through Information and Communications Technology. This role will also support the delivery of the overall digital (EdTech) strategy of each academy.


Key responsibilities:

  • Install and maintain computer hardware, including servers, clients, laptops, audio/visual equipment and peripherals.
  • Maintain an up to date inventory of ICT equipment, and ensure cleanliness of equipment.
  • Maintain and assist with the expansion of the academy's network infrastructure including switches, cabling and wireless network equipment.
  • Routine administration including, data backups and testing, Active Directory maintenance, configuring security permissions.
  • Software installation, maintenance and upgrading in line with the Academies development policy.
  • Maintain up to date workstation using a standard image and deploying them where necessary.
  • Administration and development of Internet, Intranet, Extranet, and E-mail systems, including learning platforms, such as Google Suite and the VLE.
  • To keep abreast of technological developments and encourage the use of ICT at all levels.
  • To support staff and students with the use of ICT including preparation of booklets and online support and assisting with inset training where appropriate.
  • To support staff and students with the set-up and preparation of ICT equipment around the school.
  • Keep clear records of requests using the helpdesk and know when to escalate accordingly, alongside updating documentation with new findings or software upgrades.
  • Report any detected breach of the Academy’s ICT acceptable use policy to the Academy Trust ICT Operations Manager.
  • To be aware of the Academy’s health and safety policy and to assist in carrying out the responsibilities detailed therein.
  • Maintain stocks of spare parts and consumable items, including printer consumables.
  • In-class support where appropriate.
  • Carry out any other reasonable duties assigned by the Principal.


General Requirements:

  • Work towards and support the academy vision and the current academy objectives outlined in the Academy Development Plan.
  • Contribute to the academy’s programme of extra-curricular activities.
  • Support and contribute to the academy’s responsibility for safeguarding students.
  • Work within the academy’s health and safety policy to ensure a safe working environment for staff, students and visitors.
  • Work within the ATB’s Diversity Policy to promote equality of opportunity for all students and staff, both current and prospective.
  • Maintain high  professional  standards  of  attendance,  punctuality,  appearance, conduct and positive, courteous relations with students, parents and colleagues.
  • Engage actively in the performance review process, and training and development opportunities available.
  • Adhere to policies as set out by the ATB.
    Undertake other reasonable duties related to the job purpose required from time to time.

What training will the apprentice take and what qualification will the apprentice get at the end?

During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 Information Communications Technician standard.

The training covers the following core occupational duties:

What is the expected career progression after this apprenticeship?

Birkenhead High School Academy places a high value on CPD and supports all staff in accessing top quality training. There is potential for the apprentice to gaina  full time position upon completion of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Team working, Initiative, Health and safety awareness, Enthusiastic and postive, Can prioritise under pressure


GCSE or equivalent English (Grade 4 (C)) Desired
GCSE or equivalent Maths (Grade 4 (C)) Desired

Things to consider

Desirable Skills and Experience: Good level of literacy and numeracy MCP or GSuite admin (or be working towards) Working in the Education sector Software - education software Show some knowledge of non-windows environments Experience of learning platforms Internet and e-mail management Experience of Website maintenance and management Awareness of the latest developments and innovations in ICT The successful candidate will be an enthusiastic and highly motivated individual eager to make a positive contribution to the aspirational vision for this thriving academy. They will be a dynamic and innovative practitioner who is passionate about their area of work and the impact it can have on a young person’s development and all-round education. They will also be someone who values working as part of a team ensuring the highest possible standards of achievement and attainment. BHSA is an all through 3-19 years girls’ academy sponsored by the Girls’ Day School Trust, and is, and will continue to be, a highly successful centre of education where every student matters, where expectations of all members of our community are high and where personal achievement and fulfilment are valued and sought after. BHSA promises the highest level of academic provision alongside an extensive programme of enrichment activities, and all within a friendly and supportive family environment. BHSA places a high value on CPD and supports all staff in accessing top quality training. Eligibility: You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years, Hold valid residency status, Have the right to work in the UK

About the employer

Birkenhead High School Academy is unique on Wirral as a 3-19 girls state academy. We are a thriving, all through learning community, embracing core traditional values with a firm eye on the ever changing future. Our overall school direction can be encapsulated in three words: challenge, opportunity and partnership. Girls are encouraged to be challenged, take risks and to develop a life-long love of learning. They are given every opportunity to develop in to fearless, confident and responsible young women. We foster a family community within the school and also we are very much part of the GDST wider family, sharing their aims as pioneers and shapers of girls’ education. BHSA students are strong members of this movement, with our girls benefitting from and contributing to the GDST’s extensive network. We firmly promote the all through approach to education, with the Junior School’s “Grow, Flourish, Think” model seamlessly blending in with the Sixth Form “Aspirational, Inspired, Independent” message. We have the highest standards in achievement, attendance, appearance and conduct. Our girls have access to outstanding levels of support both on the academic and pastoral front, coupled with plenty of stretch and challenge. Our high aspirations culture and ethos permeates both in and outside of the classroom and girls are encouraged to take advantage of our extensive enrichment programme and the plethora of GDST activities throughout their time at the school.


Birkenhead High School Academy


86 Devonshire Place


CH43 1TY

You must have JavaScript enabled to view a map of the location


Training provider



Georgia Dunn


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.