Medical Receptionist/Administration Apprentice DRS WENLEY, ROBERTS, MAYS LAUBLE & AMIRTHAN
To support the GP practice with administration duties. To deliver a professional, timely, efficient and friendly service.
Closing date: 30 Aug 2022
Apprenticeship summary
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Annual wage
£9,360.00
Wage will increase after the first year of employment to the national minimum wage depending on the age of the apprentice.
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Working week
Shift pattern working 30 hours per week. Monday - Collage day (6hrs) Tuesday - 12:30pm - 6:30pm (6hrs) Wednesday - 12:45pm - 6:45pm (6hrs) Thursday - 12.45pm - 6.45pm (6hrs) Friday - 12.30pm - 6.30pm (6hrs)
Total hours per week: 30
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Expected duration
18 Months
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Possible start date
12 Sep 2022
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Date posted
28 Jul 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000066785
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Positions
1 available
What will the apprentice be doing?
- Maintaining and monitoring the practice appointment system.
- Process personal, telephone and e-requests for appointments.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service.
- Initiating contact with and responding to, requests from patients, team members and external agencies.
- Read code data on System one.
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patient’s healthcare records as necessary.
- Direct requests for information i.e., SAR, insurance / solicitors’ letters and DVLA forms to the administrative team.
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area always.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the medical administrator may be requested to:
- Partake in audit as directed by the audit lead.
- Support administrative staff, providing cover during staff absences.
- Action incoming faxes when necessary.
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records.
- Complete opening and closing procedures in accordance with the duty rota.
- As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
Ordering and monitoring of stationery supplies.
What training will the apprentice take and what qualification will the apprentice get at the end?
Working towards completing Level 3 Business Administrator Apprenticeship Standard. Work based learning with monthly workshops at Hertford Regional College.
What is the expected career progression after this apprenticeship?
We have had 6 apprentices in the past, one was awarded apprentice of the year.
All 6 were offered employment following their training, 4 are still employed here, one as a medical secretary three as receptionists/administrators.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A-C (9-4)) Essential
About the employer
Employer
DRS WENLEY, ROBERTS, MAYS LAUBLE & AMIRTHAN
http://www.amwellsurgery.co.uk/
Address
AMWELL SURGERY MEDICAL CENTRE
FAWKON WALK
HODDESDON
EN11 8FG
Training
Training provider
HERTFORD REGIONAL COLLEGE
Contact
The Apprenticeship Team
01992411572
Apprenticeship standard
Business administrator
Level 3 (A level)
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