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Medical Receptionist/Administration Apprentice DRS WENLEY, ROBERTS, MAYS LAUBLE & AMIRTHAN

To support the GP practice with administration duties. To deliver a professional, timely, efficient and friendly service.

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Closing date: 30 Aug 2022

Apprenticeship summary

  • Annual wage


    Wage will increase after the first year of employment to the national minimum wage depending on the age of the apprentice.

  • Working week

    Shift pattern working 30 hours per week. Monday - Collage day (6hrs) Tuesday - 12:30pm - 6:30pm (6hrs) Wednesday - 12:45pm - 6:45pm (6hrs) Thursday - 12.45pm - 6.45pm (6hrs) Friday - 12.30pm - 6.30pm (6hrs)

    Total hours per week: 30

  • Expected duration

    18 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    28 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Maintaining and monitoring the practice appointment system.
  • Process personal, telephone and e-requests for appointments.
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
  • Signpost patients to the correct service.
  • Initiating contact with and responding to, requests from patients, team members and external agencies.
  • Read code data on System one.
  • Photocopy documentation as required.
  • Data entry of new and temporary registrations and relevant patient information as required.
  • Input data into the patient’s healthcare records as necessary.
  • Direct requests for information i.e., SAR, insurance / solicitors’ letters and DVLA forms to the administrative team.
  • Manage all queries as necessary in an efficient manner.
  • Carry out system searches as requested.
  • Maintain a clean, tidy, effective working area always.
  • Monitor and maintain the reception area and notice boards.
  • Support all clinical staff with general tasks as requested 

In addition to the primary responsibilities, the medical administrator may be requested to:

  • Partake in audit as directed by the audit lead.
  • Support administrative staff, providing cover during staff absences.
  • Action incoming faxes when necessary.
  • Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records.
  • Complete opening and closing procedures in accordance with the duty rota.
  • As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
    Ordering and monitoring of stationery supplies.

What training will the apprentice take and what qualification will the apprentice get at the end?

Working towards completing Level 3 Business Administrator Apprenticeship Standard. Work based learning with monthly workshops at Hertford Regional College.

What is the expected career progression after this apprenticeship?

We have had 6 apprentices in the past, one was awarded apprentice of the year.

All 6 were offered employment following their training, 4 are still employed here, one as a medical secretary three as receptionists/administrators.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade A-C (9-4)) Essential
GCSE or equivalent Maths (Grade A-C (9-4)) Essential

About the employer

We are a 5 partner GP practice with almost 14,000 patients, we are a training practice and offer training to doctors wishing to become GPs We also have 2 salaried GP’s. We have 4 practice nurses 2 HCA and a team of receptionist and medical secretaries. We are situated in Hoddesdon Hertfordshire and have been a practice for over 200 years.







EN11 8FG

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Training provider



The Apprenticeship Team


Apprenticeship standard

Business administrator

Level 3 (A level)

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