Customer Service Specialist Apprentice AVOCET HARDWARE GROUP LTD
This is an exciting opportunity for an ambitious, bright, hardworking individual to join our office team, to provide high-quality service and support to our customers, including Customer Care and Telesales duties whilst working towards an Advanced Level 3 Customer Specialist qualification.
Closing date: 12 Aug 2022
The Fixed salary is £10,004.80 per annum. There is also the possibility to earn up to £3000 annual incentive bonus. This will be paid in increments on review each month depending on performance/sales
Total hours per week: 40.0
Possible start date
15 Aug 2022
21 Jul 2022
Level 3 (A level)
What will the apprentice be doing?
The role, after training, will include Administration, Customer Care and Telesales duties, including some of the following areas:
- Active telephone calling to customers, customer engagement and customer care
- General administrative duties
- Filing, photocopying and distribution of documents
- Using Microsoft Packages
- Inputting data
- Deal courteously with visitors
- Dealing with stationery/stock levels
- Assisting all members of the team as required
*The above is not an exhaustive list of duties
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Customer Service Specialist apprenticeship standard, which includes:
Level 2 Functional Skills in maths and English (if required)
Full, on-the-job training will be provided by the employer, with 20% off the job training as a requirement
End-Point Assessment (EPA)
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills.
What is the expected career progression after this apprenticeship?
Great prospects for progression to a full-time position for the right candidate
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
C.M.S. VOCATIONAL TRAINING LIMITED
Customer service specialist
Level 3 (A level)
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