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Customer Service Specialist Apprentice AVOCET HARDWARE GROUP LTD

This is an exciting opportunity for an ambitious, bright, hardworking individual to join our office team, to provide high-quality service and support to our customers, including Customer Care and Telesales duties whilst working towards an Advanced Level 3 Customer Specialist qualification.

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Closing date: 12 Aug 2022

Apprenticeship summary

  • Annual wage


    The Fixed salary is £10,004.80 per annum. There is also the possibility to earn up to £3000 annual incentive bonus. This will be paid in increments on review each month depending on performance/sales

  • Working week

    Monday to Friday - 40 hours per week to discuss at interview

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    15 Aug 2022

  • Date posted

    21 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

The role, after training, will include Administration, Customer Care and Telesales duties, including some of the following areas:

  • Active telephone calling to customers, customer engagement and customer care
  • General administrative duties
  • Filing, photocopying and distribution of documents
  • Using Microsoft Packages
  • Inputting data
  • Deal courteously with visitors
  • Dealing with stationery/stock levels
  • Assisting all members of the team as required

*The above is not an exhaustive list of duties

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist apprenticeship standard, which includes:

Level 2 Functional Skills in maths and English (if required)
Full, on-the-job training will be provided by the employer, with 20% off the job training as a requirement
End-Point Assessment (EPA)
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills.

What is the expected career progression after this apprenticeship?

Great prospects for progression to a full-time position for the right candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Initiative, Interpersonal Skills


GCSE or equivalent Maths & English (Grade 4 / C or above) Desired

Things to consider

Opportunity to earn a bonus each month. Chance to develop and progress within the role. Must be comfortable making outgoing phone calls.

About the employer

Avocet supply the trade and public alike with the highest quality door and window hardware. We have diversified our product range into also delivering the renowned ABS Anti Snap cylinder range encompassing 3* and 1* security and unrivalled quality. We’re fiercely proud of the Avocet name and with brands such as ABS, Affinity, Pioneer to name a few, at our disposal, our customers, be that trade or public, can be assured of the very best quality backed by the very best service.








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Training provider



Katrina Clarke

01924 470477

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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