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Provide a high-quality service to all of our patients. Carry out registrations, book appointments, and maintain patient data. To provide an operational support service to all clinical and practice staff, ensuring good quality service delivery and confidentiality whilst working towards a Level 3 Business Admin qualification.

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Closing date: 12 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday / Friday. This will be a minimum of 30 hours a week over a rota basis. Shifts to be confirmed. Total hours per week: 30.00

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    14 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

This is a great opportunity to work within a local surgery, and to work towards a Level 3 Business Admin Apprenticeship.

Duties for this role would include:

Open, date stamp, and distribute post appropriately
Send and receive notifications/tasks and emails in connection with work tasks
Assist with the recall system in advising patients of tests due
Shredding of confidential waste paper documents
Complete scanning of documents into patient records
Complying with GDPR laws by assisting with Subject Access Requests from patients
Book in all patients for appointment on arrival
Book new and follow-up appointments
Receive all telephone calls and deal with enquiries
Diversion of the telephone system when required
Receive log and forward requests for home visits
To contact patients if and when necessary
Deal with requests for repeat and acute prescriptions
Work on-site at covid vaccination clinics
Help sign patients up to use online services
Answer general enquiries & explain practice procedures
Register new patients
Receive specimens and samples from patients
Ensure the Doctor receives all repeat prescriptions for signing and all patient correspondence
Provide support on the practice’s procedures, including the computer system, to locum staff as required
Ensure that the reception area, and waiting room are tidied at the end of each day/session
Photocopying and emailing documents
This is not a comprehensive definition of the post. Postholders will be expected to undertake any work that comes within the remit of the post’s purpose. The job description will be kept under review and may be changed according to Practice requirements. Discussions on any major changes will be held with the postholder.

What training will the apprentice take and what qualification will the apprentice get at the end?

As a Business Administration Apprentice, you will complete the following qualifications as part of your apprenticeship:

Level 3 Business Administrator Standard Apprenticeship.
Level 2 Functional Skills in maths and English if not already achieved.
You will also develop the skills, knowledge and behaviours required to work within an office environment.
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.

What is the expected career progression after this apprenticeship?

Great prospects for progression to a full time position for the right candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Non judgemental, Patience, Good attendance record, Caring


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

Because of the nature of this work, this post is exempt from the provisions of section (42) of the Rehabilitation of Offenders Act 1974 (exemptions) Order 1975. Applicants for this post are not entitled to withhold information about convictions that for other purposes are spent under the provisions of the Act and in the event of employment, any failure to disclose such convictions could result in disciplinary action or dismissal. Any information given will be completely confidential and will be considered only in relation to an application for a position to which this order applies. DATA PROTECTION ACT - All members of staff are bound by the requirements of the Data Protection Act 1998 and any breaches of the Act or confidentiality within the role could lead to dismissal.

About the employer

Surgery Hours. Monday to Friday 8.00am - 6.00pm each day. Patients who find it particularly difficult to attend in the daytime should ask about booking an evening appointment. Please note that the surgery is closed on a Tuesday afternoon once a month for training purposes. Specific dates are available at the surgery.






WF14 8DU

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Training provider



Mandy Hodson

01924 614523

Apprenticeship standard

Business administrator

Level 3 (A level)

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