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IT Support Apprentice (Intouch Systems) Intouch Systems

Estio Training have an exciting new opportunity for an Apprentice Tier 1 IT Support Engineer with Intouch Systems a computer store based in Norwich.

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Closing date: 22 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9am to 5:30pm.

    Total hours per week: 40

  • Expected duration

    17 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    07 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Efficiently, politely and accurately logging client telephone support requests into the call tracking system.
  • Assisting with installing and configuring computer hardware operating systems and applications.
  • Assisting with troubleshooting system problems and diagnosing and solving.
  • Hardware, software faults.
  • Assisting with providing IT support, as directed by line manager.
  • Assisting with the roll-out of new applications.

What training will the apprentice take and what qualification will the apprentice get at the end?

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Organisation skills, Problem solving skills, Analytical skills, Team working, Outstanding customer service, Windows operating systems, MS Office applications, Excellent communication skills, GCSE English and Maths grade 4, Good listening skills, Ability to multitask, Ability to prioritise workload


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

A driving licence is desirable but not essential.

About the employer

InTouch Systems is the region’s premier I.T. solutions provider. Based in Norwich for over 20 years. We have comprehensive expertise of complex I.T. systems for commercial, governmental and educational organisations. We are customer focused , offering tailor-made features, such as flexible options for in-house and/or external support services.


Intouch Systems


36 Hurricane Way, Norwich



Jack Taylor

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

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