Customer Service Apprenticeship Learning Curve Group
Building upon the legacy of the first cohort of Purple People Academy apprentices, we are now launching our fourth intake! Learning Curve Group are looking for bright, enthusiastic individuals who are keen to develop their skills and progress within an award-winning business.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 29 Aug 2022
Apprenticeship summary
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Annual wage
£10,000.00
Going up to £12,500 after your first year
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Working week
Monday to Friday 9am - 5pm 4pm finish on the last Friday of every month
Total hours per week: 37.5
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Expected duration
13 Months
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Possible start date
05 Sep 2022
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Date posted
22 Jun 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000058063
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Positions
2 available
What will the apprentice be doing?
As a Customer Service Apprentice, you may be called upon to work in various departments within Learning Curve Group.
This role requires someone who is passionate about providing outstanding customer care to our learners and employers. You will be responsible for receiving and responding to all inbound enquiries from customers and will involve you working collaboratively with other teams in order to provide a timely resolution to the customer's enquiry.
- Respond to and deal with all inbound enquiries from learners by investigating and responding to the enquiry timely
- Ensure that all learners have a first-class aftercare service
- Be able to provide appropriate solutions to learners to enable them to complete their course
- Be responsible for ensuring you have accurate and up-to-date business knowledge to be able to respond to learner queries
- Provide daily updates to your team leader regarding performance against set key performance indicators
- Ensure that all learner records are maintained timely and accurately providing a robust audit trail
- Ensure that all correspondence to customers is professional and provides a positive image of LCG
- Be adaptable by supporting colleagues within the team during peak times
As a member of the Purple People Academy, you will gain other vital skills alongside your qualification. Monthly workshops are held to develop the softer skills that are needed to develop the individual inside and outside of work, for example, motivational techniques and money management.
See these video case studies from our current apprentices about their roles and apprenticeships: https://www.youtube.com/user/LearningAtWorkLtd/videos
What training will the apprentice take and what qualification will the apprentice get at the end?
The successful applicant will complete and obtain a L2 Customer Service Practitioner Qualification through Learning Curve Group.
You will be taught through:
- 4-6 Weekly 1-2-1 Sessions with your tutor
- 20% Off The Job Training
- The course is a 13 month long programme
- More info can be found here - https://www.learningcurvegroup.co.uk/courses/learners/level-two-customer-service-practitioner-apprenticeship
What is the expected career progression after this apprenticeship?
- There will be the opportunity for a full-time role upon completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
Learning Curve Group
https://www.learningcurvegroup.co.uk/
Address
10 Dunelm Rise
Durhamgate
Spennymoor
DL16 6FS
Training
Training provider
LEARNING CURVE GROUP LIMITED
Contact
Adam Hutchinson
adam.hutchinson@learningcurvegroup.co.uk
01388433677
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 29 Aug 2022