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Customer Service Apprenticeship Learning Curve Group

Building upon the legacy of the first cohort of Purple People Academy apprentices, we are now launching our fourth intake! Learning Curve Group are looking for bright, enthusiastic individuals who are keen to develop their skills and progress within an award-winning business.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,000.00

    Going up to £12,500 after your first year

  • Working week

    Monday to Friday 9am - 5pm 4pm finish on the last Friday of every month

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    22 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000058063

  • Positions

    2 available

What will the apprentice be doing?

As a Customer Service Apprentice, you may be called upon to work in various departments within Learning Curve Group.

This role requires someone who is passionate about providing outstanding customer care to our learners and employers.  You will be responsible for receiving and responding to all inbound enquiries from customers and will involve you working collaboratively with other teams in order to provide a timely resolution to the customer's enquiry. 

  • Respond to and deal with all inbound enquiries from learners by investigating and responding to the enquiry timely
  • Ensure that all learners have a first-class aftercare service
  • Be able to provide appropriate solutions to learners to enable them to complete their course
  • Be responsible for ensuring you have accurate and up-to-date business knowledge to be able to respond to learner queries
  • Provide daily updates to your team leader regarding performance against set key performance indicators
  • Ensure that all learner records are maintained timely and accurately providing a robust audit trail
  • Ensure that all correspondence to customers is professional and provides a positive image of LCG 
  • Be adaptable by supporting colleagues within the team during peak times

As a member of the Purple People Academy, you will gain other vital skills alongside your qualification. Monthly workshops are held to develop the softer skills that are needed to develop the individual inside and outside of work, for example, motivational techniques and money management.

See these video case studies from our current apprentices about their roles and apprenticeships: https://www.youtube.com/user/LearningAtWorkLtd/videos

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful applicant will complete and obtain a L2 Customer Service Practitioner Qualification through Learning Curve Group. 

You will be taught through:

  • 4-6 Weekly 1-2-1 Sessions with your tutor
  • 20% Off The Job Training
  • The course is a 13 month long programme
  • More info can be found here -  https://www.learningcurvegroup.co.uk/courses/learners/level-two-customer-service-practitioner-apprenticeship

What is the expected career progression after this apprenticeship?

  • There will be the opportunity for a full-time role upon completion of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Team working, Initiative

Qualifications

GCSE or equivalent Maths and English (Grade A*-C (9-4)) Desired

About the employer

Learning Curve Group is a national training and education specialist. We work with further education providers, employers and learners to help them achieve success. Since 2004, Learning Curve Group (LCG) has grown both organically and through acquisition to become one of the largest and most diverse providers in the country. We have strong values which are all centred around our learners – and that's how we believe it should be, as we impact on over 100,000 of them every year. Our ‘Purple People’, the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to ‘transform lives through learning’.

Employer

Learning Curve Group

Address

10 Dunelm Rise

Durhamgate

Spennymoor

DL16 6FS

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Training

Training provider

LEARNING CURVE GROUP LIMITED

Contact

Adam Hutchinson

adam.hutchinson@learningcurvegroup.co.uk

01388433677

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Aug 2022