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Divisional Workforce Business Admin/Customer Service Apprentice Cambridge University Hospitals NHS Foundation Trust

We are delighted to offer a Divisional Workforce Apprentice Administrator within the HR – Workforce team. We provide practical support to help staff / managers overcome barriers which prevent them from being able to complete everyday staffing issues.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Jul 2022

Apprenticeship summary

  • Annual wage


    After 12 months in post, the salary will increase to the National Minimum Wage (depending upon your age).

  • Working week

    Monday to Friday normal office hours, times to be discussed and agreed (i.e. 8am to 4pm / 8.30am to 4.30pm / 9am to 5pm)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    22 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Assist the Divisional Heads of Workforce and the Divisional Workforce Data Officer in providing excellent customer service to both staff and visitors
  • This includes via e-mail, telephone and face-to-face
  • Assist in the day to day running of the admin office
  • Diary management
  • Compiling reports
  • Booking venues for meetings
  • Preparation and circulation of meeting papers
  • General admin duties, including typing up minutes from meetings, filing, photocopying, printing
  • Collection and distribution of post

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification 
  • You will study a Customer Service Practitioner Level 2 qualification over 18 months
  • You will receive 20% of your work time completing ‘Off the Job’ (OTJ) training (equivalent to one day per week).  This time will be allocated to you to complete either in work or you may study from home (at manager’s discretion)
  • Additional training will be given in the workplace

What is the expected career progression after this apprenticeship?

Towards the end of the apprenticeship contract, you will have gained the knowledge and experience to enable you to apply for your next step in employment.  You will be supported by a dedicated Apprenticeship Team to do this.  We have a high percentage of previous apprentices who have successfully gained further employment with us with opportunities to gain higher qualifications.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Non judgemental, Enthusiasm, Positive work ethic, Keen to learn, Motivated, Flexible, Punctual, Understand confidentiality


GCSE or equivalent English (Grade 3/D or above) Essential
GCSE or equivalent Maths (Grade 3/D or above) Essential

Things to consider

Please note that we are looking to start our apprentice any time from July onwards and we welcome applications from candidates who are currently sitting exams.

About the employer

Cambridge University Hospitals (CUH) comprises Addenbrooke’s & the Rosie Hospitals in Cambridge. With 11,000+ staff, the priorities of CUH focus on a quality service for everyone – patients, staff and partners. We provide ‘outstanding’ care to our patients and are rated ‘Good’ overall by the CQC, which is testament to the skill and dedication of our staff. CUH’s values – Together - safe, kind, excellent – are at the heart of patient care, defining the way all staff work and behave.


Cambridge University Hospitals NHS Foundation Trust


Addenbrookes Hospital

Hills Road




Karen Godfrey

01223 349385

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

• Do you have any skills or experiences in any other roles (part-time work, volunteering, personal responsibilities, special interests etc) that show us how you would be the best candidate for the job? • Why should we employ you? • What makes you the ideal candidate for the job? • What are your particular strengths? • What can you offer to the role? • Look at the person specification and tell us about how you meet the essential criteria

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Jul 2022