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We have an exciting new opportunity for an apprentice to join our team. We are looking to recruit immediately however we also have the opportunity to have a delayed start of August/September for the right candidate.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Jul 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday- Friday 37.5 Hours Days and shifts are to be confirmed

    Total hours per week: 37.5

  • Expected duration

    14 Months

  • Possible start date

    01 Aug 2022

  • Date posted

    22 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The Radiology wider team is made up of Consultant radiologists, Radiographers, sonographers and assistants. Being part of the radiology administrative team you will be working along side these groups of clinicians to ensure we deliver a high standard of patient centred care.

Our Trust values; 'Caring', 'Ambitious', 'Partnering' and 'Trusted', would need to be demonstrated through the individuals approach to working in this environment, with a clean, neat and tidy appearance, together with the appropriate attitudes and behaviour to work in a health care setting.

You must be flexible to meet the demands of our service, have a can do attitude and be a good team worker, it will be essential that apprenticeship candidates are able to demonstrate a capacity to show empathy, have a sensitive approach to difficult situations and understand the need for safe working practice in a hospital environment.

During your apprenticeship you will be trained to meet the requirements of the Clerical Officer job role, you need to be motivated to learn the skills needed. In addition other personal development activities will be available to you throughout the course of your apprenticeship.

We are looking for individuals with ambition who are able to work to and achieve goals and/or objectives set by their line manager/mentor.

The successful candidate will have achieved a good standard of GCSE education Grade A-D (or equivalent) which includes Mathematics and English. You should not already hold a degree or other Level 4 qualification in the same vocational subject area.

You will be enrolled with Telford College and will be required to complete a Level 2 Customer Service Practitioner Apprenticeship, during your 14 month apprenticeship with The Princess Royal Hospital; a tutor from Telford College will support your learning within the workplace.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitoner Level 2 

Mentor Support, Assesor Visits and Day Release  

What is the expected career progression after this apprenticeship?

Long Term Employment

Requirements and prospects

Desired skills and personal qualities

IT skills, Organisation skills, Customer care skills, Problem solving skills, Initiative, working to deadlines


GCSE or equivalent English (Grade C/4/FS) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

As a Clerical Customer Service Apprentice you will be part of the Radiology team providing a wide range of administrative duties across the department you will develop new skills and knowledge whilst working within an established team gaining valuable work experience as well as a recognised apprenticeship qualification. The role will entail interacting with patients, the public and staff at all levels across the Trust, therefore you will require good communication and customer care skills, having a friendly, pleasant and helpful approach, while understanding the need for confidentiality in a health care environment.




The Princess Royal Hospital

Apley Castle Apley



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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Jul 2022