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Apprentice Receptionists Lifeboat Quay Medical Centre

This is a great opportunity to learn a wide range of reception, customer service and admin skills in a busy medical practice with a family feel and a very supportive team. The role will be varied, interesting, challenging on occasions, and rewarding, with excellent prospects. Progression into a management role with NHS training is possible.

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Closing date: 10 Jul 2022

Apprenticeship summary

  • Annual wage

    £9,379.50 to £18,525.00

    NHS Pension

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday. Shifts will be between 08:00 and 18:30 but no more than 7.5 hours per day. Shifts will be set in advance of any start date.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    01 Aug 2022

  • Date posted

    22 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

Your main tasks, with support and supervision will be:

  • dealing with patient queries by telephone, online platform and in person
  • making appointments
  • assisting all members of the Practice team
  • liaising with our allied community nursing, and health visiting teams and other local services
  • adhering to health and safety, confidentiality, policies and procedures plus mandatory training
  • completing all reasonable tasks as required by Management and Doctors

What training will the apprentice take and what qualification will the apprentice get at the end?

  • 80% on-the-job training provided by the employer to support the job role
  • 20% off-the-job training provided by the employer and the training provider to support the role and develop the apprentice’s personal and professional skills. This will be largely in the workplace. There is no weekly attendance at a college setting
  • Online learning modules and mandatory half day monthly virtual workshops to support the apprentice to develop the underpinning knowledge required for the job role
  • You will work towards achievement of the Level 2 Customer Service Practitioner Standard and other modules related to the apprenticeship
  • Continuing Professional Development
  • English and maths Functional Skills if required

What is the expected career progression after this apprenticeship?

Progression to permanent post on successful completion of apprenticeship possible. Opportunity to follow pathway into a management role with NHS training offered.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience, Ability to work efficiently


GCSE or equivalent English and maths (Grade 4 or equivalent and above) Desired

Things to consider

Resilience is needed in what can be a demanding while also very rewarding environment. We ensure that all our team are treated with dignity and respect and we comply with the Zero Tolerance NHS Policy.

About the employer

Our Medical Practice provides many services to help manage our patients' health and wellbeing. We work very closely with our allied community nursing, and health visiting teams and other local services. Our aim is to provide an effective, efficient and fair health care service to all our patients by: • Putting our patients at the centre of what we do • Having a professional integrated primary healthcare team who are suitably qualified and trained • Offering our services in a safe, supportive and well-equipped environment


Lifeboat Quay Medical Centre





BH15 1AE

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Training provider



Julia Markus


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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