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Apprentice Veterinary Receptionist Donaldson’s Vets Ltd

You will provide assistance and support to other members of the team to assist with the smooth running of the surgery. You will be responsible for the prompt and efficient answering of the telephone and initial greeting of clients. You will be responsible for maintaining high standards of cleanliness and tidiness in reception & front of house area

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Closing date: 11 Jul 2022

Apprenticeship summary

  • Annual wage

    £9,750.00

  • Working week

    Mon/Fri 7.5 hour shifts between 7.30am-7.30pm (7.30am-3.30pm or 11.30am-7.30pm) Half hour lunch. 37.5 hours per week

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    08 Aug 2022

  • Date posted

    20 Jun 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000057011

  • Positions

    1 available

What will the apprentice be doing?

The apprentice will provide assistance and support to other members of the team to assist with the smooth running of the surgery.  You will be responsible for the prompt and efficient answering of the telephone and initial greeting of clients. You will be responsible for maintaining high standards of cleanliness and tidiness in reception and front of house area. Initial greeting of clients on arrival. Accurately use the practice management system in order to arrange appointments & other tasks

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist apprenticeship standard, which includes:

Level 2 Functional Skills in maths and English (if required)
Full, on-the-job training will be provided by the employer, with 20% off the job training as a requirement
End-Point Assessment (EPA)

What is the expected career progression after this apprenticeship?

Great prospects for progression to a permanent receptionist role for the right candidate. Possibility to move onto other roles within the surgery.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Team working, Initiative, Patience

Qualifications

GCSE or equivalent IT (Grade C/4) Essential
GCSE or equivalent Maths, English (Grade C/4) Essential
GCSE or equivalent Science (Grade C/4) Desired

Things to consider

This apprenticeship wage is above the NMW for apprentices and will be monitored on a regular basis where the apprentice is progressing within the role. The apprentice will be expected to work alternate shifts, so please check the working hours before applying

About the employer

We are the only Independently owned Veterinary Group in Huddersfield. That means that the practice is owned by many of the Vets who work in the practice. We care passionately about looking after your animals, be they a cat, dog, horse, lizard, sheep, budgie or cow. We pride ourselves on providing ‘Total Care’ for your pets and are here to help you with all aspects of pet ownership. We combine truly cutting-edge training, facilities, equipment &premises with good old fashioned personal care

Employer

Donaldson’s Vets Ltd

Address

Miry Lane

Thongsbridge

Holmfirth

HD9 7RY

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Training

Training provider

C.M.S. VOCATIONAL TRAINING LIMITED

Contact

Mandy Hodson

mandy@cmsvoc.co.uk

01924614523

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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