Customer Service Apprentice S E BROSCOMBE LTD
This is a long-established company supporting a young person to undertake a L3 Customer Service qualification. You’ll be responsible for dealing with telephone calls, and emails, assisting with general admin and support within the transport team.
Closing date: 11 Jul 2022
Apprenticeship summary
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Annual wage
£10,004.80
This wage will start at the apprenticeship rate but will be reviewed on a regular basis, dependent on the progress of the learner.
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday 9 am to 5 pm. Half hour lunch which will be paid. 40 hours per week.
Total hours per week: 40
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Expected duration
15 Months
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Possible start date
01 Aug 2022
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Date posted
17 Jun 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000056679
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Positions
1 available
What will the apprentice be doing?
Job Purpose: You’ll be responsible for dealing with telephone calls, emails, assisting with general admin and support within the transport team
Key Responsibilities and Accountabilities:
1. Customer Service
2. Administration
3. Health and Safety
4. General
1. Customer Service
Answer telephone calls, taking messages where necessary
Answering email query’s from customers or forwarding on to the relevant department
Emailing subcontractors on works to be carried out and rate confirmations
Forwarding requested paperwork to customers and dealing with any paperwork query’s from customers
2. Administration
Check and scan all relevant paperwork liaising with Transport Administrator to outstanding paperwork and queries
Support the team with inputting jobs onto the Transport System
Filing and general admin for Transport Office
3. Health and Safety
Ensure that you remain compliant with health and safety regulations and accepted safe practices at all times. Report any health and safety issues or contraventions witnessed anywhere within the business to your Manager.
4. General
Comply with all policies and procedures within the company
Ensure that you implement our equality and diversity policy in all areas of your work
Work together with all our employees to help us achieve our aims
This job description is a general guide to the duties you will be expected to carry out. Flexibility is required to ensure that the needs of the business are met.
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Customer Service Specialist apprenticeship standard, which includes:
Level 2 Functional Skills in maths and English (if required)
Full, on-the-job training will be provided by the employer, with 20% off the job training as a requirement
End-Point Assessment (EPA)
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.
What is the expected career progression after this apprenticeship?
Great prospects for progression to a full time position for the right candidate.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent IT (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential
Things to consider
About the employer
Employer
S E BROSCOMBE LTD
Address
RED DOLES LANE
HUDDERSFIELD
HD2 1YF
Training
Training provider
C.M.S. VOCATIONAL TRAINING LIMITED
Contact
Mandy Hodson
01924 614523
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Before you apply
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