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Apprentice Receptionist/Administrator THE LUPSET SURGERY

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Duties may be varied from time to time under the direction of the Administration Manager/General Manager, dependent on current and evolving Practice workload and staffing levels.

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Closing date: 06 Jul 2022

Apprenticeship summary

  • Annual wage

    £7,800.00

    £5.00 per hour for 30 hours, rising to £5.40 after 3 months and £5.75 after 6 months.

  • Working week

    Days and shifts to be confirmed at the interview but core hours are 08:00 - 17:00. Some evening cover on Mondays and Thursdays may be required with prior agreement. Minimum of 30 hours a week.

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    01 Aug 2022

  • Date posted

    16 Jun 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000054658

  • Positions

    1 available

What will the apprentice be doing?

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team
Facilitate effective communication between patients, members the primary health care team, secondary care, and other associated healthcare agencies
Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the Practice receptionist/administration team may include any or all of the items in the following list.  Duties may be varied from time to time under the direction of the Office Manager/General Manager, dependent on current and evolving Practice workload and staffing levels:

Administration:

Processing and distributing incoming (and outgoing) mail, to include opening of post and scanning and attaching to the clinical system
Conduct basic clinical coding duties as directed by manager
Provide administrative support to members of the primary health care team for specific office tasks, all individually allocated and ensuring appropriate Practice records are kept up to date
Assist in reception duties where applicable
Reception:

Receiving patients and consulting with members of Practice team
Handing completed repeat prescriptions to patient and checking patient ID
Be able to cover all reception positions as necessary
Management of appointment system:

Ensure total familiarity with all appointment systems including regular and incidental variations
Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record
Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
Monitor effectiveness of the system and report any problems or variations to the Reception Supervisor
Process appointment requests for today future appointments from patients by telephone and in person
Deal with visit requests
The wage will be reviewed on a regular basis, dependent on the progression of the learner.

£5.00 per hour for 30 hours, rising to £5.40 after 3 months and £5.75 after 6 months.

This is not a comprehensive definition of the post.  Postholders will be expected to undertake any work that comes within the remit of the post’s purpose.  The job description will be kept under review and may be changed according to Practice requirements.  Discussions on any major changes will be held with the postholder.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator apprenticeship standard, which includes:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
You will also develop the skills, knowledge, and behaviours required to work within an office environment

What is the expected career progression after this apprenticeship?

Great prospects for progression to a full-time position for the right candidate.

The wage starts above NMW for apprentices and will be reviewed on a regular basis, dependent on the progression of the learner.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent IT (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

This wage is above NMW for apprentices. Ensure you can travel on a daily basis to the place of work. Flexibility is expected in working hours to ensure there is always cover in the practice.

About the employer

Lupset Health Centre was completed in December 1999. Approximately 14,000 patients are registered at the practice. The previous premises were on Aysgarth Drive in Lupset. The practice has been in existence since the 1930s. The practice covers some parts of Ossett, Horbury, Lupset, parts of the city centre, Sandal and Wrenthorpe.

Employer

THE LUPSET SURGERY

Address

LUPSET HEALTH CENTRE

GEORGE A GREEN COURT

WAKEFIELD

WF2 8FE

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Training

Training provider

C.M.S. VOCATIONAL TRAINING LIMITED

Contact

Mandy Hodson

mandy@cmsvoc.co.uk

01924614523

Apprenticeship standard

Business administrator

Level 3 (A level)


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