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This is a great opportunity to work in a local charity and help isolated older adults in the Cross Gates area. The role will initially start with basic administration duties, keeping registers up to date, booking of trips, etc. whilst working towards a L3 Business Admin qualification. On site training with the employer and training provider.

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Closing date: 05 Jul 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    37hrs a week. Mon/Fri; shifts TBC. Total hours per week: 37.00

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    01 Aug 2022

  • Date posted

    01 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Cross Gates and District Good Neighbours’ Scheme CIO (CDGNS) works to reduce social isolation, promote well-being and support independent living for older people within our area.

Purpose of the job:

To help provide administrative support within in the office and groups, required for CDGNS to achieve its objectives and mission.

Key Tasks:

To undertake an apprenticeship in Business Administration, undertaking assignments and attending college as required
To be the first point for visitors, ensuring that they are directed to the correct place and queries answered. Answering calls and taking messages, responding to emails and ensuring they are direct to the relevant team member
To work with volunteers on reception to support them in ensuring that they can work effectively
To assist the Office Manager to maintain the scheme’s database, to ensure it is accurate and up to date. Entering membership information and referrals to ensure members are supported in living independently
To assist the Transport Coordinator in booking events and administrating members bookings, ensuring the database is updated with those would attending
To support the Group Support Worker in the preparation and running of groups, to ensure they meet members needs and expectations and accurate records are kept
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the business manager which are relevant to your role within the company to meet the overall business needs

Core requirements

To live and champion the values and culture of the scheme
To share in the general work of the scheme and provide cover when appropriate
To promote the scheme to potential users, carers and referral agencies
To ensure compliance with the scheme’s health and safety policy
To undertake other duties as appropriate or required by the trustees

What training will the apprentice take and what qualification will the apprentice get at the end?

As a Business Administration Apprentice, you will complete the following qualification as part of your Apprenticeship:

Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with support and assessments at pre-arranged times.

Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio. 

What is the expected career progression after this apprenticeship?

Great opportunity for progression to a full time position for the right candidate (subject to funding).

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience, Caring


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent IT (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

This wage is correct for NMW for apprentices The wage will be reviewed on a regular basis, dependent on the progression of the learner Leave: 28 Days plus Bank Holidays Training provided: L3 BA - In house

About the employer

Cross Gates and District Good Neighbours’ Scheme CIO works with and for older people to: Reduce loneliness and isolation Support independence Promote healthy lifestyles Try new things Cross Gates & District Good Neighbours’ Scheme began in 2002 with a weekly coffee morning based in Cross Gates library, in small groups, with some of our current trustee members attending these coffee mornings. Now, more than 40 people attend each coffee morning, which we hold twice a week, on Tuesday and Friday mornings. Our service users are very active participants in our work. They contribute ideas, skills, time, goods and money, as well as constant encouragement and feedback. Our volunteer team, which includes our trustees, give a generous level of commitment and hands on service to the scheme, without which, many of our activities could not run. This also provides another opportunity for the older adults of Cross Gates, who are not quite ready to attend the groups yet and would rather provide assistance. If you want to find more information about us, please use the links below: Website - Facebook - Twitter -







LS15 7JY

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Training provider



Mandy Hodson

01924 614523

Apprenticeship standard

Business administrator

Level 3 (A level)

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