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Customer Service Apprentice LATTICE CONSULT LIMITED

Customer service based role providing support to the Directors and Croxtons Mill (a managed office building). It is a busy and varied reception and general admin role.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £7,753.72

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday: Monday, Wednesday, Thursday 9.00am to 5.00pm (1 hour for lunch taken between 12 noon and 2.00pm). Tuesday and Friday 9.00am to 2.00pm. Total hours per week: 31.00.

    Total hours per week: 31

  • Expected duration

    13 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    21 May 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000047201

  • Positions

    1 available

What will the apprentice be doing?

Duties include:

  • Assisting in the management of the day-to-day running of Croxtons Mill
  • Managing Croxtons Mill in the absence of the Directors and ensuring cover of the building during working hours (and at weekends when required)
  • Dealing with tenant requests in a prompt and timely manner whether face to face, on the telephone or via email
  • Liaising with relevant team members to ensure that all queries are responded to within procedural deadlines
  • Booking various chargeable services for clients such as couriers and taxis
  • Issuing and ensuring receipt of keys, furniture etc to clients when required
  • Creating and issuing welcome packs for new clients
  • Ensuring that all communal areas, meeting rooms including the management office and vacant office suites are tidy, safe and welcoming to all clientele/visitors
  • Conducting viewings of Croxtons Mill; to the required standard
  • Managing outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to relevant clientele
  • Provision of reception cover to include receiving visitors, handling calls as per instruction from the Director and clients
  • Carrying out administrative and clerical duties for clients as required including filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing of letters, data entry and preparation of reports and other information
  • Ad hoc marketing support e.g. social media, content management, market research etc.

What training will the apprentice take and what qualification will the apprentice get at the end?

The Apprenticeship programme duration is 13 months and you will achieve Level 2 Customer Service Practitioner, Functional Skills in maths and English and ICT (if required)
You will be based in the employer’s office so you will gain 13 months’ office based training

What is the expected career progression after this apprenticeship?

You may be considered for a permanent position, dependent on your performance, after the apprenticeship has been completed.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Administrative skills, Number skills

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

Croxtons Mill is an award winning* Grade II listed converted water mill located in Little Waltham. Retaining its original features the Mill offers a range of glass partitioned managed office suites, hot desks and meeting facilities. History. The Mill is a unique building which dates back to 1730. It was used as a water mill milling flour until 1934. The machinery was stripped out and it lay empty and virtually derelict until 1963 when it was converted partially into a house with a photographic studio. Croxtons Mill was refurbished at the end of 2014 and opened its doors as private managed offices and meeting room in the middle of February 2015.

Employer

LATTICE CONSULT LIMITED

Address

CROXTONS MILL

BLASFORD HILL

LITTLE WALTHAM

CM3 3PJ

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Training

Training provider

RM TRAINING (UK) LIMITED

Contact

Katie

katie@rmtraining.co.uk

01702 782001

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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