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L3 ICT Support Technician Apprentice - Netteam tX - Manchester M30 0BG - £12-£16k NETTEAM TX LIMITED

Are you an IT Enthusiast wanting to kick start your career with a tech company? This role will involve answering calls from customers with a technical query, asking appropriate questions to gather information about their issues, recording this detail onto the CRM platform, and allocating this ticket to a member of the technical team to action.

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Closing date: 24 Jun 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

    £12,000 - £16,000 annually. To be discussed at interview

  • Working week

    Shifts to be confirmed

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    27 Jun 2022

  • Date posted

    18 May 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000046498

  • Positions

    2 available

What will the apprentice be doing?

Key responsibilities:

  • Analysing the tickets and queries then creating and running reports
  • Maintaining a database of technical queries
  • Creating technical diagrams (training will be provided)
  • Providing general administration support to the team as required
  • Show excellent customer service skills to include: building rapport and trust, conflict management, influencing and reinforcement techniques.
  • You will be provided with full training on the use of all company systems relating to this role.

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprenticeship Overview

Expected duration: 18 months
Apprenticeship level: Advanced (Level 3)

Programme: Information Communications Technician – Support Technician pathway

During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined classroom-based training, workplace assessment/training and online learning.

The training covers the following core occupational duties:   

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0

What is the expected career progression after this apprenticeship?

During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as an ICT Support Technician.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Resilient

Qualifications

GCSE or equivalent English Language (Grade 4 (C)) Essential
GCSE or equivalent Maths (Grade 4 (C)) Essential

Things to consider

Eligibility You must meet the following eligibility criteria to apply for the role: - Have been a UK/EEA resident for the last 3 years - Hold valid residency status - Have the right to work in the UK

About the employer

Netteam was established in 2003, and have offices in Newbury, Berkshire, and in Eccles, Manchester, supporting clients across the UK. We’ve built up a fantastic and loyal client base. We pride ourselves on forming close relationships with our clients so that as their business grows we seamlessly grow their technological systems. We are an experienced Managed Service Provider working with SMEs, Education and Hospitality.

Employer

NETTEAM TX LIMITED

Address

1 City Approach

Albert Street, Eccles

Manchester

M30 0BG

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Training

Training provider

TECHNICAL PROFESSIONALS LIMITED

Contact

Sam Richardson

s.richardson@theatp.co.uk

07946 342283

Apprenticeship standard

Information communications technician

Level 3 (A level)

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