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Customer Service Apprentice CMS FURNITURE & BEDS LIMITED

CMS Furniture are delighted to be recruiting for a Customer Service Apprentice. This is due to rapid growth since we opened our store. The successful candidate will be working within our Bromborough showroom, where we sell Sofas, Beds & Dining Furniture.

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Closing date: 05 Jun 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Sunday, 10:00 - 16:00. Flexible hours, days and hours to be agreed upon appointment.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    06 Jun 2022

  • Date posted

    13 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Roles & Responsibilities:

  • Ensure customers receive the best possible service whilst in store
  • Greet all customers in a friendly manner
  • Answer the phone
  • Add orders to the system
  • Filing and general admin duties
  • Support customers on Facebook and Instagram

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard, including:

  • Level 2 Diploma for Customer Service Practitioners
  • Knowledge, Skills and Behaviours
  • Level 1/2 Functional Skills English (if required)
  • Level 1/2 Functional Skills Maths (if required)
  • End-Point Assessment

What is the expected career progression after this apprenticeship?

We are an independent furniture business who have grown year on
year. We are therefore looking for someone to join us and grow within the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Administrative skills, Confident, Polite, Well mannered


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

CMS Furniture are a sofa, beds and furniture retailer based in Bromborough, and we are growing year on year.




Unit 4, Croft Trade Park

Welton Road, Bromborough


CH62 3PQ

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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