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Customer Service Apprentice Laser Quest

We are looking for an ambitious, bright individual who is capable of working well in a team. You will need to be committed because studying whilst working in a fast-moving business like ours will have its challenges. However, it will be incredibly rewarding and could offer you a permanent career in our ever-growing company.

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Closing date: 30 May 2022

Apprenticeship summary

  • Annual wage

    £7,503.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Minimum 30 hours per week. Time: Sat (12 pm -8pm), Mon-Fri ( 2pm -6pm), may change as per requirements

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    20 Jun 2022

  • Date posted

    10 May 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000040837

  • Positions

    2 available

What will the apprentice be doing?

We are looking for an ambitious, bright individual who is capable of working well in a team. You will need to be  committed because studying whilst working in a fast-moving business like ours will have its challenges. However, it will be incredibly rewarding and could offer you a permanent career in our ever-growing company. Communicating with customers Face2Face,telephone, EMail. Taking payments Face2Face, Telephone /Online. Running Escape rooms. Cleaning the branch, Opening/closing the branch.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist apprenticeship standard, which includes:

Full, on-the-job training will be provided by the employer, with 20% off the job training as a requirement. End-Point Assessment (EPA)
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.

What is the expected career progression after this apprenticeship?

Great prospects for progression to a full-time position for the right candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths, English, IT (Grade C/4) Desired

Things to consider

Make sure you can travel to the place of work on a daily basis. Enjoy working in a fast paced environment. Are willing to work towards a Customer Service qualification.

About the employer

EXPERIENCE THE THRILL AND ADRENALINE OF THE ULTIMATE LASER ADVENTURE IN STOKE Laser Quest have been providing various games, events and parties in uk since 2013. We provide organised, safe games and parties for kids (ages 6 and over) and adults of all ages – yes the adults get to join in too!

Employer

Laser Quest

Address

First Floor Lyme Light Boulevard

98/104 High Street

ST5 1PT

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Training

Training provider

C.M.S. VOCATIONAL TRAINING LIMITED

Contact

Mandy Hodson

mandy@cmsvoc.co.uk

01924614523

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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