Customer Service Apprentice

The Angel Trust Emporium

Bishop Auckland (DL14 7HS)

Closes in 12 days (Thursday 26 November 2026 at 11:59pm)

Posted on 13 November 2026

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Summary

You will play a vital role in delivering an exceptional customer experience and supporting the smooth day-to-day running of the store. The role contributes directly to sales performance and the overall reputation of Angel Trust Trading Ltd.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Saturday (You will be required to work every other Saturday). Two days off per week. 9.00am - 5.00pm.

37 hours a week

Start date

Monday 4 January 2027

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This position ensures that customers feel welcomed, informed, and valued while maintaining high standards of presentation, stock management, and service while contributing directly to sales performance and the overall reputation of Angel Trust Trading Ltd.

The role includes:

  • The Customer Service apprentice will be responsible for ensuring customers receive excellent service and that the store operates efficiently. This includes a mix of customer-facing duties and behind-the-scenes tasks
  • Customer Service - Greet customers warmly and assist with enquiries
  • Offer product advice and support customers in making informed purchases
  • Handle returns, exchanges, and customer concerns professionally

Sales & Till Operations:

  • Operate the till accurately and efficiently
  • Process payments, refunds, and loyalty transactions
  • Promote special offers, new products, and company initiatives

Store Presentation:

  • Maintain high standards of cleanliness and organisation throughout the store
  • Ensure shelves are fully stocked, tidy, and visually appealing
  • Support merchandising and promotional displays

Stock Management:

  • Assist with deliveries, stock rotation, and inventory checks
  • Report low stock levels or discrepancies to management
  • Ensure products are correctly priced and labelled

Teamwork & Communication:

  • Work collaboratively with colleagues to achieve store targets
  • Communicate customer feedback and operational issues to supervisors
  • Support new team members with guidance and positive teamwork

Where you'll work

Durham Chare
Bishop Auckland
DL14 7HS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BISHOP AUCKLAND COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

6 hours per week will be allocated to off the job training and course work. You will receive regular visits from your assessor and reviewer within the workplace.

Requirements

Essential qualifications

GCSE in:

  • English (grade 2 or equivalent)
  • Maths (grade 2 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Number skills
  • Team working
  • Calm under pressure
  • Willingness to learn
  • Outgoing confident personality

About this employer

As a charitable organisation, we are committed to providing compassionate, high-quality support to people experiencing social, debt, and housing issues, empowering individuals to overcome challenges and achieve greater stability, wellbeing, and independence. We value diversity, inclusion, and the unique strengths of every team member and service user.

https://www.angeltrust.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

To be discussed at interview.

Ask a question

The contact for this apprenticeship is:

BISHOP AUCKLAND COLLEGE

David Brough

david.brough@bacoll.ac.uk

01388 743164

The reference code for this apprenticeship is VAC2000064126.

Apply now

Closes in 12 days (Thursday 26 November 2026 at 11:59pm)