Business Administration Apprenticeship - Industrial Gas Process Heating
FAIRBURN HEATING SOLUTIONS LTD
WORCESTER (WR3 8TJ)
Closes in 29 days (Friday 11 December 2026 at 11:59pm)
Posted on 12 November 2026
Contents
Summary
Start your career with Fairburn Heating Solutions! Join our specialist industrial gas process heating team, supporting manufacturing and industry across the UK. Develop skills in customer service, engineer scheduling and business operations while gaining a recognised Level 3 qualification
- Wage
-
£25,500 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday-Friday 09.00-17.00 with 30 mins unpaid lunch break.
37 hours 30 minutes a week
- Start date
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Monday 18 January 2027
- Duration
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1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Business Administration Apprentice you will be supporting a specialist engineering business that provides industrial process heating systems and services to manufacturing and industrial customers.
You will work alongside our office team, engineers and management, helping coordinate the servicing, maintenance, breakdowns and installation of specialist heating equipment that supports our customers' manufacturing and production processes.
You will gain an understanding of how industrial engineering projects and service operations are managed, while developing your own administrative, organisational and customer service skills.
Tasks may include:
- Business administration and office systems
- Customer communication and relationship management
- Planning, organisation and scheduling
- Data management and record keeping
- Purchasing and supplier coordination
- Business processes and operational support
Where you'll work
96B
BLACKPOLE TRADING ESTATE WEST
WORCESTER
WR3 8TJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Formal training is delivered at HWGTA, located at McKenzie Way, Worcester WR4 9GN.
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote learning.
Additional training for functional skills in English and maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administrator Level 3 Apprenticeship qualification.
More training information
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.
Requirements
Essential qualifications
GCSE in:
- English (grade A*-C/ 4-9)
- Maths (grade A*-C/ 4-9)
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Ability to prioritise
- Professional approach
- Willingness to learn
Other requirements
The successful applicant will be based in an office environment supporting an industrial gas process heating company.
The role involves regular communication with customers, engineers, suppliers and colleagues. It is a busy and varied position which requires good organisation, a willingness to learn and the ability to manage changing priorities.
The candidate should be comfortable using computers and learning new business systems.
Occasional exposure to operational sites and environments may be required.
The successful applicant will have an interest in learning and applying technical information.
Due to the high level of interest in apprenticeship opportunities, priority is being given to applicants who live within a reasonable travelling distance of the workplace. If you are planning to relocate, please provide your new address details, as this may enhance your suitability for the role.
About this employer
Fairburn Heating Solutions is a specialist industrial engineering company providing process heating solutions to the manufacturing and industrial sectors across the UK and mainland Europe.
Our core business is industrial process heating, specialising in the installation, servicing, maintenance and management of industrial gas-fired heating systems and associated equipment used within manufacturing and industrial production environments.
Unlike traditional domestic heating companies, our work focuses on the specialist heating systems and processes that enable factories, manufacturers and industrial businesses to operate efficiently. Our customers rely on their heating systems to support production processes, maintain operational performance and minimise costly downtime.
Our services include industrial heating system installations, planned preventative maintenance, reactive breakdown support, servicing, repairs and ongoing engineering support.
We work with customers across a wide range of industries, providing technical expertise and dependable engineering solutions to keep their operations running safely and efficiently.
We pride ourselves on our specialist knowledge, professional approach and commitment to building long-term customer relationships.
As a growing business, we continually invest in our people, technology and processes to deliver the highest standards of service.
We are now looking to welcome a Business Administration Apprentice into our team. This is an excellent opportunity for someone to develop a career within a specialist engineering business, gaining valuable experience in customer service, engineer scheduling, job coordination and the day-to-day running of an industrial process heating company.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of the Business Administrator Level 3 Apprenticeship, there may be an opportunity to progress into a permanent Business Administrator or Service Administrator position within the company.
Further career development could include progressing into a Service Scheduler, Service Coordinator, Contracts Administrator or Operations Support role.
As experience and knowledge develop, there may also be opportunities to take on greater responsibility for engineer scheduling, customer account coordination, planned maintenance contracts, purchasing and operational management.
Our aim is to develop the successful candidate into a valued member of the team, with the opportunity to build a long-term career within the business.
Ask a question
The contact for this apprenticeship is:
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Emily Jackson
emily.jackson@hwgta.org
01905330732
The reference code for this apprenticeship is VAC2000064013.
Apply now
Closes in 29 days (Friday 11 December 2026 at 11:59pm)