Business Analyst Apprentice
London Borough of Waltham Forest
London (E17 4JF)
Closes in 12 days (Tuesday 24 November 2026)
Posted on 12 November 2026
Contents
Summary
You’ll combine hands-on work with structured learning through the Level 3 Digital Support Technician Apprenticeship. With support from experienced colleagues, you’ll learn to write simple code and scripts, test changes, investigate faults and document solutions.
- Wage
-
£27,780.19 a year
- Training course
- Digital support technician (level 3)
- Hours
-
8:30am – 5pm Monday to Friday.
36 hours a week
- Start date
-
Monday 4 January 2027
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Support the development, testing and maintenance of software components and approved system changes for case management systems including the social care case management system (Mosaic)
- Help improve Mosaic and related case management processes through simple code, scripts, interfaces and developing configuration, working under supervision.
- Provide training and support for the use of Mosaic and other technology and software to staff across the council.
- Enrol, engage, and successfully complete, including developing the knowledge, skills and behaviours required by, the Level 3 Digital Support Technician Apprenticeship Standard.
Where you'll work
Waltham Forest Town Hall
Forest Road
London
E17 4JF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GINGER NUT MEDIA LIMITED
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use digital channels and technologies, to work collaboratively when sharing information, best practice and supporting stakeholders.
- Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- Apply confidentiality, integrity and availability principles to the handling, processing and storage of data and or information.
- Respond to enquiries, providing support and information utilising digital channels and in line with organisation process
- Operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- Adapt communication techniques for different audiences and or situations.
- Undertake CPD to develop digital skills and knowledge required in their role for example AI and sustainability.
- Risk assess the organisational impact of decisions that they take
- Use digital services, tools, and or systems as part of continuous improvement
- Apply techniques for diagnosing stakeholder’s digital problems and record outcomes
- Communicate with, and or advise end users in the use of digital systems or resources
- Support end-user systems physically or remotely. For example: software, hardware, operating systems or applications
- Use digital channels and technologies, to work collaboratively when sharing information, best practice and supporting stakeholders.
- Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- Apply confidentiality, integrity and availability principles to the handling, processing and storage of data and or information.
- Respond to enquiries, providing support and information utilising digital channels and in line with organisation process
- Operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- Adapt communication techniques for different audiences and or situations.
- Undertake CPD to develop digital skills and knowledge required in their role for example AI and sustainability.
- Risk assess the organisational impact of decisions that they take
- Use digital services, tools, and or systems as part of continuous improvement
- Apply techniques for diagnosing stakeholder’s digital problems and record outcomes
- Communicate with, and or advise end users in the use of digital systems or resources
- Support end-user systems physically or remotely. For example: software, hardware, operating systems or applications
Training schedule
More training information
- Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required
- Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment
- Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise
- To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship
Requirements
Desirable qualifications
GCSE in:
- English (grade Grade 9-4 or equivalent)
- Maths (grade Grade 9-4 or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
- Satisfactory DBS check required
- Satisfactory employment references
- Successful CIFAS identity checks
- Satisfactory declaration of interest
- Must already have UK work authorisation, as visa sponsorship is not available for this role
- Must be comfortable working in a hybrid arrangement, with a minimum of 2 days on site and up to 5 days depending on service requirements
About this employer
Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.
The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.
https://www.walthamforest.gov.uk/ (opens in new tab)
Company benefits
- Protected time for apprenticeship learning
- Hybrid working, with a minimum of two days on site
- Support from experienced colleagues
- Opportunities to take on increased responsibility as skills develop
- Flexible working arrangements considered where possible
- Commitment to employee wellbeing, skills development and progression
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Opportunities to develop skills and take on increased responsibility within the council's digital and IT teams. Further career progression may be available depending on business needs and vacancies.
Ask a question
The contact for this apprenticeship is:
GINGER NUT MEDIA LIMITED
Tom Dowler
tom.dowler@walthamforest.gov.uk
The reference code for this apprenticeship is VAC2000063996.
Apply now
Closes in 12 days (Tuesday 24 November 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.