IT Apprentice - 18 month Fixed Term Contract
AMAZON UK SERVICES LTD.
Worship Street (EC2A 2FA)
Closes on Monday 1 February 2027
Posted on 12 November 2026
Contents
Summary
Are you passionate about technology and a natural problem-solver, eager to play a crucial role in keeping an organisation's systems running smoothly? If so, we have an exciting opportunity for you to join Amazon as an IT Apprentice.
- Wage
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Competitive
Competitive wage offered
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, hours to be confirmed.
40 hours a week
- Start date
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Monday 6 September 2027
- Duration
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1 year 6 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
In this role, you'll help deliver the efficient operation of the IT and telecommunications infrastructure that keeps our business running. Working alongside experienced ICT professionals, you'll learn to troubleshoot and resolve issues, keeping our systems and services secure, resilient, and aligned with what the business needs.
Throughout your apprenticeship you'll build a broad technical foundation - from network management and cloud services to virtualisation and telecommunications - alongside the communication and organisational skills that turn a capable technician into a trusted team member. We move fast, fail fast, and fix faster, so you'll be encouraged to dig in and take ownership early.
A day in the life can involve:
- Interpreting and prioritising customer requirements, providing remote or in-person support to resolve issues
- Diagnosing and rectifying faults with the right tools and techniques, documenting clearly and escalating complex problems as needed
- Installing and configuring computer systems, performing software upgrades, and maintaining network environments
- Monitoring system performance and applying security measures to protect against cyber threats
- Establishing and deploying digital communication or telecommunications systems, using diagnostic equipment as required
- Communicating with stakeholders at all levels, keeping them informed and managing escalations
- Maintaining a safe, secure working environment in line with health and safety protocols
We welcome individuals from all backgrounds with a keen interest in technology, strong problem-solving abilities, and great customer service skills. A proactive, organised approach and the ability to explain technical information clearly matter most. You don't need prior experience - just enthusiasm, a bias for action, and a genuine curiosity about how things work.
Here at Amazon, it's in our nature to learn and be curious. Within this apprenticeship you'll put newfound knowledge into practice every day, supported by first-class coaching, tailored development, and rewarding work that will empower you to reach new heights and build the future you envision.
We value different perspectives and experiences, and we're dedicated to creating an inclusive environment where everyone can thrive. Our employee-led affinity groups – including communities for women in tech, LGBTQ+ employees, and underrepresented minorities – provide community, mentorship, and a platform for your voice to be heard. We're committed to building a workforce that reflects the customers and communities we serve.
Where you'll work
1 Principal Place
Worship Street
EC2A 2FA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QA LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- You'll gain a vast range of experiences and skills while working towards the Level 3 Information Communications Technician apprenticeship standard. As a working student, your focus is to complete your studies in your 20% off-the-job time, developing the skills, knowledge, and behaviours to work towards successful graduation. You'll be set objectives and goals by your training provider and manager to support your studies.
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You'll build your skills over an 18-month period, starting in September. Your apprenticeship will combine classroom/virtual-based training to cover knowledge, on-the-job training at your Amazon base location, online learning, and mentoring from our experienced team members.
- Your apprenticeship will combine classroom/virtual-based training to cover knowledge, on-the-job training at your Amazon base location, online learning, and mentoring from our experienced team members.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
Other requirements
This position will be based in a Corporate Office. We advise you to submit your application as soon as possible, as the roles will close once filled. We will be holding online assessments from November through to February, with assessment centres taking place between February and May.
About this employer
Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.
https://amazonapprenticeships.co.uk/hr-consultant-2026 (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas like organisation, prioritisation, data and problem-solving techniques, teamwork, communication, and presentation skills.
Once you have successfully completed, you will be able to apply for relevant roles across the business.
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC2000063963.
Apply now
Closes on Monday 1 February 2027
After signing in, you’ll apply for this apprenticeship on the company's website.