Business Administration Apprentice - Norfolk

Yunex Traffic

Norwich (NR1 3DT)

Closes on Thursday 31 December 2026

Posted on 11 November 2026

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Summary

Yunex Traffic are seeking someone to join their dynamic and resourceful Field Services team. The candidate will undertake a Level 2 Administration Assistant Apprenticeship, participating in a wide range of administrative tasks e.g. answering calls, dealing with queries, filing documents, booking courses, record keeping and sending emails.

• Wage:

  £16,000 a year

  Minimum wage rates (opens in new tab)

• Training course: Administration assistant (level 2)
• Hours: Monday - Friday, normally between the hours of 9.00am - 5.00pm. This is a hybrid role and will also require you to work from our depot in Norfolk 2 to 3 days per week.

  37 hours 30 minutes a week

• Start date:

  Tuesday 31 August 2027

• Duration:

  1 year 1 month

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What you’ll be doing:

From day one, you'll become part of the team, contributing to live projects and gaining practical experience through meaningful work and real responsibility.

• Providing support to the Field Services team and completing tasks designated by the Administration function of the team.
• Assist in the upkeep of spreadsheets, emails and other data administration.
• Booking courses and record keeping for the team.
• Email correspondence with internal and external colleagues.
• Liaise with sub-contracts and customers directly.

Where you'll work

30 Crown Road
Norwich
NR1 3DT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

AURELIA TRAINING LIMITED

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Receive, retrieve, process, record and store information and data.
• Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures and security requirements.
• Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and or collaboration.
• Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
• Receive, retrieve, process, record and store information and data.
• Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures and security requirements.
• Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and or collaboration.
• Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

• This programme allows people to develop their skills, knowledge and behaviours through group learning as well as in the workplace doing on the job training.
• The role overview of an Administration Assistant Apprentice would be supporting and engaging with different parts of the organisation and interacting with internal and external customers.
• You will complete a portfolio as you work towards a Level 2  in Administration Assistant, including a written report and a Q&A session.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Creative
• Initiative

Other requirements

Under 25 years old (Requirement for this apprenticeship standard).

About this employer

We operate in 24 countries around the world and make infrastructure permanently environmentally friendly and efficient with cutting-edge digital technology in hundreds of cities. Our smart mobility solutions are currently deployed in major cities around the world, including Dubai, London, Berlin, Bogota and Miami. We have 3100+ employees from 58 nations in our 24 offices all over the world.

http://www.yunextraffic.com (opens in new tab)

Company benefits

• Base salary and annual bonus.
• 26 days holiday, increasing with length of service.
• Pension scheme.
• Flexible benefits to suit your personal needs.
• Exposure to a wide range of business functions and stakeholders.
• Employee assistance programme.
• Learning and development opportunities.
• Investment in personal development.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There is an expectation that the apprentice will continue in this team or there are various opportunities within other departments.

Ask a question

The contact for this apprenticeship is:

AURELIA TRAINING LIMITED

ukcareers@yunextraffic.com

The reference code for this apprenticeship is VAC2000063791.

Apply now

Closes on Thursday 31 December 2026

After signing in, you’ll apply for this apprenticeship on the company's website.