Business Administrator Apprentice

MARYSVILLE MEDICAL PRACTICE

SHREWSBURY (SY3 7QR)

Closes in 24 days (Friday 4 December 2026 at 11:59pm)

Posted on 10 November 2026

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Summary

We want an apprentice to support the reception, administration and clinical team. You will be expected to undertake a variety of administrative duties to assist in the smooth running of the practice.

On the job training will be provided. 

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

£8.00 an hour. 

Training course
Business administrator (level 3)
Hours
To be confirmed if successful.

37 hours 30 minutes a week

Start date

Monday 7 December 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greet patients on arrival
  • Use EMIS & ANIMA software 
  • Keeping patient records up-to-date 
  • Opening and filing incoming post
  • Making and taking incoming telephone calls 
  • Sending referrals 
  • Data input 
  • Photocopying

This list is not exhaustive. 

Where you'll work

BROOK STREET
SHREWSBURY
SY3 7QR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SBC TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

SBC TRAINING

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 or above)
  • IT (grade Any qualification / Knowledge)
  • Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Number skills
  • Team working
  • Non judgemental
  • Patience
  • Confident

About this employer

Marysville Medical Practice is a friendly, forward-thinking NHS GP practice based in the Belle Vue area of Shrewsbury, providing high-quality, patient-centred care. We have a dedicated, supportive and multidisciplinary team committed to delivering excellent healthcare, promoting innovation and continually improving the services we offer to our local community. 

https://www.marysville.co.uk/ (opens in new tab)

Company benefits

  • Five weeks paid holiday and paid bank holidays 
  • Pay as per the statutory rates
  • Offered the opportunity to join the NHS pension scheme

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Gain experience of various IT systems 
  • Gain experience in customer service 

Ask a question

The contact for this apprenticeship is:

SBC TRAINING LIMITED

Colin Preece

colin.preece@sbc-training.co.uk

07940 086209

The reference code for this apprenticeship is VAC2000063458.

Apply now

Closes in 24 days (Friday 4 December 2026 at 11:59pm)