Apprentice Care Home Administrator
DKL Healthcare Limited - The Gables Rest Home
Kidderminster (DY11 5PB)
Closes in 13 days (Monday 23 November 2026 at 11:59pm)
Posted on 9 November 2026
Contents
Summary
The Administrator Apprentice will support the day-to-day administration of the care home, helping the office run smoothly and providing a friendly, professional welcome to residents, families, visitors and staff.
- Wage
-
£13,260 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday, Tuesday, Thursday and Friday, 10.00am. - 4.00pm.
Wednesday (college), 9.00am - 4.00pm.
30 hours a week
- Start date
-
Monday 30 November 2026
- Duration
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1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main duties will include:
- Answering telephone calls, responding to emails and welcoming visitors.
- Maintaining accurate records, filing documents and updating computer systems.
- Supporting the Home Manager with correspondence, appointments and general administration.
- Assisting with staff training records, recruitment paperwork and rotas as required.
- Helping with invoices, ordering supplies and monitoring stationery.
- Handling personal information confidentially and following the home’s policies and procedures.
The role would suit someone who is organised, approachable, willing to learn and interested in working within a caring environment. With supervision and support, the apprentice will develop practical administration, IT and communication skills while completing their apprenticeship training.
Where you'll work
18 Broomfield Road
Kidderminster
DY11 5PB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NCG
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will be delivered at Kidderminster College every Wednesday, term time only.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
Other requirements
- A Disclosure and Barring Service (DBS) check (funded by employer)
- We work with residents who are vulnerable, have dementia and mental illnesses
About this employer
We are a 30 bed residential care home who care for people aged over 65years old.
Purpose-To improve the lives of older people
Vision-To be the first choice provider of support and care services for older people
Mission-To anticipate and respect the lifestyle choices of older people by providing services they value
Values -Demonstrates passion, pride and professionalism
Delivers a reliable quality service that customers want
https://gablesresthome.co.uk/ (opens in new tab)
Company benefits
- Company pension
- Free on site parking
- Health & wellbeing programme
- Free DBS check
- Referral programme
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Opportunity to continue in full time employment.
Ask a question
The contact for this apprenticeship is:
NCG
Louisa Ellis
lellis@kidderminster.ac.uk
01562 543386
The reference code for this apprenticeship is VAC2000063282.
Apply now
Closes in 13 days (Monday 23 November 2026 at 11:59pm)