Information & Regulatory Operations Apprentice
Office of Communications (Ofcom)
Manchester (M1 7ED)
Closes on Friday 18 December 2026
Posted on 9 November 2026
Contents
Summary
In this role, you will support the work of the Information Registry and Ofcom’s information-gathering activities. You will play a key role in delivering Information Registry activities by supporting good information and records management, contributing to continuous improvement and supporting digital initiatives.
- Wage
-
£25,662 a year
Minimum wage rates (opens in new tab)
We understand everyone’s circumstances are different therefore we provide colleagues with a £1,000 cash allowance to provide the flexibility around purchasing benefits that suit their needs and lifestyle. This can also be taken as cash.
- Training course
- Public service operational delivery officer (level 3)
- Hours
-
Typically Monday to Friday, 9am to 5pm, however we are open to flexible working arrangements.
35 hours a week
- Start date
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Monday 6 September 2027
- Duration
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2 years
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role involves supporting the work of the Information Registry by:
- Supporting effective information and records management to ensure our information-gathering activities are compliant
- Developing knowledge of Ofcom’s information-gathering powers, processes and framework
- Gaining hands-on operational experience of case management, with a strong focus on accuracy and attention to detail
- Attention to detail while maintaining high standards of accuracy and quality across Information Registry activities, including keeping case records up to date and handling information in accordance with Ofcom’s policies and procedures
- Helping to build and manage effective relationships with internal and external stakeholders
- Preparing and delivering presentations at internal meetings
- Building positive working relationships with colleagues across Ofcom
- Taking clear and accurate notes of external meetings
- Contributing ideas and suggestions to continuous improvement and digital initiatives that enhance our ways of working
- Supporting other ad hoc tasks as required
Where you'll work
6th Floor
1 Circle Square
Oxford Road
Manchester
M1 7ED
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Training course
Public service operational delivery officer (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Customer Service: Delivering services to a wide range of customers, including those most in need and vulnerable, recognising that some customers will need extra support to access and use services. You will be providing a professional service at the right time and in a non- judgmental way. This includes carrying out calculations based on information received and giving accurate advice and guidance to help citizens understand what they need to do
- Working together: Working well with your team, colleagues and others and developing productive working relationships to achieve individual, team and business results
- Gathering and managing information: Complying with data protection principles. Accurately reviewing, validating, processing and storing information from a range of sources and accurately using it to meet customers’ needs in a way they find clear and easy to understand. You may be analysing information for discrepancies, potential fraud or non-compliance. This could also support interviews and investigations
- Negotiation and influencing: Using tact and diplomacy to negotiate with individuals or businesses to ensure they comply with the rules, and reaching solutions that suit all parties and are right for the business
- Problem solving and decision making: Identifying problems quickly and using a range of techniques to solve them and stop them happening again. This includes preventing a customer having to contact us a number of times
- Tools and Equipment: Using IT systems to manage, share and store information. This includes using office equipment appropriately and reporting poor performance of services you use to do your job
- Professionalism, self management and awareness: Taking responsibility for your own actions. This includes being self-motivated, and planning work to make sure that tasks are completed and deadlines met
- Communciation Effectively: Understanding the importance of effective communication in the workplace and communicating effectively in different situations and communicating the best way to meet the needs of different audiences. This includes questioning and listening when carrying out interviews or investigations, and communicating in a clear and concise way using letters, e-mails or social media, over the phone or face-to-face.
Training schedule
Requirements
Essential qualifications
GCSE in:
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
Other requirements
Applicants should be aware that whilst this role should not involve direct exposure to distressing content, it may involve working with themes relating to illegal content. There is a low risk of exposure to distressing content arising through the wider work of the team.
Ofcom is committed to safeguarding our colleagues who undertake this type of work and offers a range of tailored support options including training, annual psychological assessments and 24-hour access to counselling services.
About this employer
As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.
https://careers.ofcom.org.uk/careers/early-careers/apprenticeships/ (opens in new tab)
Company benefits
Benefits are an important part of what makes up reward packages at Ofcom and includes: £1,000 Flex Allowance, private medical insurance, 8% employer pension contributions, 26 days annual leave and annual health screening. We also offer a discretionary annual bonus, based on organisation-wide performance.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
We support apprentices to continue their careers at Ofcom, subject to role availability and good performance.
Ask a question
The contact for this apprenticeship is:
BABINGTON BUSINESS COLLEGE LIMITED
The reference code for this apprenticeship is VAC2000063252.
Apply now
Closes on Friday 18 December 2026
After signing in, you’ll apply for this apprenticeship on the company's website.