People, Culture & Workplace HR Apprentice
Office of Communications (Ofcom)
London (SE1 9HA)
Closes on Friday 18 December 2026
Posted on 9 November 2026
Contents
Summary
As Ofcom's People, Culture & Workplace Apprentice, you will have a unique opportunity to develop your skills across different HR disciplines, building strong foundations in the profession whilst contributing to high impact and meaningful work.
- Wage
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£25,662 a year
Minimum wage rates (opens in new tab)
We understand everyone’s circumstances are different therefore we provide colleagues with a £1,000 cash allowance to provide the flexibility around purchasing benefits that suit their needs and lifestyle. This can also be taken as cash.
- Training course
- HR support (level 3)
- Hours
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Typically Monday to Friday, 9am to 5pm, however we are open to flexible working arrangements.
35 hours a week
- Start date
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Monday 6 September 2027
- Duration
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2 years
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role will involve responding to day-to-day HR queries, while supporting a variety of HR processes that range from routine administrative tasks to more complex matters. These responsibilities span the entire employee life cycle – from recruitment through to retirement. You will also be expected to maintain accurate records using HR systems, provide relevant HR information to employees and stakeholders, and collaborate with teams across the organisation to support and implement HR-related changes.
Your Key Responsibilities:
1. Support recruitment activity, including coordinating recruitment processes and helping to provide a positive experience for candidates and hiring managers.
2. Assist with key People Operations activities and queries, helping to ensure employee information and changes are processed accurately and efficiently through great customer service and accuracy.
3. Support the production, checking and analysis of people data to help colleagues and leaders understand our workforce and make informed decisions.
4. Assist with implementing and improving our people technology offer, helping colleagues utilise best in class tools to resolve their queries, including AI.
5. Assist with employee relations activity, including preparing information and documentation and supporting the effective management of cases, while assisting with reviewing and updating people policies.
6. Support the delivery of learning and development activities, including coordinating learning opportunities and maintaining relevant information and records.
7. Contribute to the delivery of Ofcom’s early careers programmes, supporting activities across attraction, recruitment and programme delivery.
8. Help prepare communications, guidance and other resources that make People and Culture processes easier for colleagues and managers to understand and use.
9. Contribute to projects and initiatives across People, Culture & Workplace, taking responsibility for agreed activities and seeing them through to completion.
Where you'll work
Riverside House
2A Southwark Bridge Road
London
SE1 9HA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP PROFESSIONAL EDUCATION LIMITED
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English Language (grade 4 and above)
- Maths (grade 4 and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
About this employer
As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.
https://careers.ofcom.org.uk/ (opens in new tab)
Company benefits
Benefits are an important part of what makes up reward packages at Ofcom and includes: £1,000 Flex Allowance, private medical insurance, 8% employer pension contributions, 26 days annual leave and annual health screening. We also offer a discretionary annual bonus, based on organisation-wide performance.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
We support apprentices to continue their careers at Ofcom, subject to good performance and role availability.
Ask a question
The contact for this apprenticeship is:
BPP PROFESSIONAL EDUCATION LIMITED
The reference code for this apprenticeship is VAC2000063235.
Apply now
Closes on Friday 18 December 2026
After signing in, you’ll apply for this apprenticeship on the company's website.