IT Apprentice
DRIFT IT LTD
Havant (PO9 2NP)
Closes in 21 days (Monday 30 November 2026 at 11:59pm)
Posted on 9 November 2026
Contents
Summary
The IT Apprentice will support the delivery of IT and Audio-Visual (AV) services across Drift IT Ltd's Helpdesk, On-Site Support, Installation and Build Project teams, while gaining practical experience and developing the technical skills required for a career in IT.
- Wage
-
£15,600 to £24,784.50, depending on your age
National Minimum Wage
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 8:30am - 4:30pm.
37 hours 30 minutes a week
- Start date
-
Monday 7 December 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role will also provide flexible support to departments according to business needs, contributing to day-to-day activities and customer projects while ensuring exposure to all four technical areas throughout the apprenticeship.
No previous professional IT experience is required. The role is designed for someone with a genuine interest in technology, a willingness to learn and a positive approach to developing new skills.
Key Responsibilities
Helpdesk & Remote Technical Support
- Assist the Helpdesk team in providing friendly and professional remote IT support to customers, learning how to investigate and resolve common technical issues.
- Help with everyday IT problems involving computers, software, networks and other equipment, seeking guidance from experienced Technicians where required.
- Raise, update and progress support tickets within the company's management systems, ensuring accurate records of work undertaken and customer communications.
- Support routine IT maintenance activities, including system checks, software updates and basic monitoring tasks, while developing an understanding of customer environments and support procedures.
- Answer incoming Helpdesk telephone calls in a friendly and professional manner, gathering relevant information, logging support requests and directing enquiries to the appropriate Technician where required.
On-Site Support
- Accompany Field Technicians on customer visits, assisting with the investigation and resolution of onsite IT issues under appropriate supervision.
- Assist Field Technicians with the setup, maintenance, troubleshooting and replacement of computers, networks, printers and other IT equipment within customer environments.
- Develop professional relationships with customers, providing clear communication and friendly assistance while representing Drift IT Ltd onsite.
- Help document onsite work, update support tickets and maintain accurate customer equipment and technical records.
IT & AV Installation
- Assist Installation Engineers with the installation, setup and testing of IT and AV equipment at customer sites.
- Support the installation of displays, interactive screens, projectors and associated equipment, working alongside experienced Engineers.
- Learn basic cabling and installation techniques, including preparing, connecting and testing equipment in accordance with company standards.
- Help prepare tools, materials and equipment for installations, ensuring items are organised and ready for planned work.
- Assist with equipment testing and installation handovers, following relevant Health & Safety procedures and safe working practices.
IT and Build Projects
- Work alongside Project Managers and Installation Engineers to support the delivery of IT and AV projects within new-build and refurbished school environments.
- Gain an understanding of project plans, specifications, drawings and scopes of work, learning how these guide the delivery of customer projects.
- Support project activities onsite, assisting with equipment preparation, installation, testing and other assigned tasks under appropriate supervision.
- Assist with decant and recant activities during school refurbishment projects, helping to safely disconnect, move, reinstall and test IT and AV equipment under appropriate supervision.
- Assist IT Project Engineers with the preparation, configuration, installation and testing of IT systems and infrastructure as part of customer upgrade and improvement projects.
Where you'll work
Unit 22 24, The Oakwood Centre, Downley Rd,
Havant
PO9 2NP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEEP TALENT LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Level 3 Apprenticeship Standard. You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C +)
- Maths (grade 4/C +)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Motivated
- Can do attitude
- Tech Savvy
- Hardware and Software
- Passion for IT
- Troubleshooting
Other requirements
We will carry out Right to Work checks and an Enhanced DBS check on all staff. Continued employment with Drift IT Ltd could be affected by the results of these checks.
You may also be required to attend Safeguarding and Health & Safety training should the company decide this is necessary at any point.
The job holder must carry out all duties and responsibilities with reasonable care for the health and safety of themselves and any other persons who may be affected by their acts and omissions at work.
You must cooperate fully with Drift IT Ltd in Health & Safety and Information Security matters.
You will be required to participate in the relevant apprenticeship training programme, complete associated assessments and work towards the qualifications required for the role.
About this employer
The founders of Drift all started their careers working in and with schools, long before Drift existed. Early on, we worked for an inspirational headteacher who changed how we thought about our jobs.
She made us understand that if we were going to work in education, it had to be about more than fixing computers. We had to care about our outcomes and the difference our work made to teaching and learning. If we did that every day, we’d go home feeling part of something that mattered.
Around the office we call it underpinning teaching and learning. Drift was built on it, and it’s the first thing every new member of our team hears about.
We’ve never been chasing world domination or huge profits. We just want to put some good into the world, give the schools that work with us a service they can rely on, and give something back to education along the way.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential full-time position for the right candidate after completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
LEEP TALENT LIMITED
The reference code for this apprenticeship is VAC2000063113.
Apply now
Closes in 21 days (Monday 30 November 2026 at 11:59pm)