Apprentice Digital Support Technician - North Owersby

INVOLVE SELECTION LIMITED

Market Rasen (LN8 3PR)

Closes in 14 days (Friday 20 November 2026 at 11:59pm)

Posted on 6 November 2026

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Summary

We are recruiting on behalf of a leading national tractor parts company with a strong history of developing apprentices. The role involves providing comprehensive customer service, administrative and operational support across the business, whilst directing more complex technical matters to the appropriate department for investigation. 

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday - Friday, 9.00am - 5.30pm.

37 hours 30 minutes a week

Start date

Monday 23 November 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Role Overview 

This apprentice will act as the first point of contact for incoming customer calls and enquiries, ensuring they are handled professionally, efficiently and accurately. 

The role involves providing comprehensive customer service, administrative and operational support across the business, resolving enquiries wherever possible and directing more complex or technical matters to the appropriate department for investigation. 

The apprentice is responsible for supporting the smooth day-to-day operation of the business, maintaining effective communication between departments and ensuring customers receive a consistently high standard of service. 

Key Responsibilities 

  • Answer, assess and direct incoming telephone calls and enquiries to the appropriate departments. 
  • Handle general customer enquiries, providing accurate information and assistance wherever possible. 
  • Process website returns, unwanted product returns and associated documentation in accordance with company procedures. 
  • Raise credit notes and process customer refunds within authorised limits. 
  • Manage delivery enquiries, provide order updates and assist customers with tracking information. 
  • Arrange courier collections for returned, incorrect or faulty parts. 
  • Assist with warranty claims, customs documentation and core return processes. 
  • Handle general finance-related enquiries, including invoice and payment queries. 
  • Support the monitoring and follow-up of aged debtor accounts, liaising with the Finance department where required. 
  • Liaise with Sales, Warehouse, Workshop, Finance and other departments to investigate and resolve customer enquiries. 
  • Maintain accurate customer records and ensure all relevant information is recorded and updated within the company's internal systems. 
  • Navigate and utilise internal business systems, CRM & WMS effectively to access information, process transactions and manage customer enquiries. 
  • Escalate complex, technical or unresolved matters to the appropriate department or manager. 
  • Provide general administrative and operational support to ensure the efficient running of the business. 
  • Undertake additional reasonable duties as required to support changing business needs. 

Key Expectations 

  • Customer Service: Deliver a professional, friendly and efficient service, ensuring customer enquiries are handled promptly and effectively. 
  • Accountability: Take ownership of enquiries and follow through to resolution or appropriate handover. 
  • Teamwork: Work collaboratively with colleagues across all departments to support efficient business operations. 
  • Flexibility: Develop and maintain competency across all areas of the role, providing support and cover for colleagues when required. 
  • Accuracy: Maintain high standards of accuracy when processing information, financial transactions and customer records. 
  • Communication: Communicate clearly and professionally with customers, colleagues and external service providers. 
  • Organisation: Effectively prioritise workloads, manage competing demands and meet required deadlines. 
  • Continuous Improvement: Identify opportunities to improve processes, efficiency and the overall customer experience. Including across internally create platforms to help shape internal UX throughout multiple platforms. 

General Responsibilities 

The Business  is expected to demonstrate a proactive, adaptable and collaborative approach to their work, contributing positively to the overall performance of the business. 

Where you'll work

2 The Forge
Moor Road, North Owersby
Market Rasen
LN8 3PR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INVOLVE SELECTION LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use digital channels and technologies, to work collaboratively when sharing information, best practice and supporting stakeholders.
  • Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • Apply confidentiality, integrity and availability principles to the handling, processing and storage of data and or information.
  • Respond to enquiries, providing support and information utilising digital channels and in line with organisation process
  • Operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • Adapt communication techniques for different audiences and or situations.
  • Undertake CPD to develop digital skills and knowledge required in their role for example AI and sustainability.
  • Risk assess the organisational impact of decisions that they take
  • Use digital services, tools, and or systems as part of continuous improvement
  • Apply techniques for diagnosing stakeholder’s digital problems and record outcomes
  • Communicate with, and or advise end users in the use of digital systems or resources
  • Support end-user systems physically or remotely. For example: software, hardware, operating systems or applications
  • Use digital channels and technologies, to work collaboratively when sharing information, best practice and supporting stakeholders.
  • Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • Apply confidentiality, integrity and availability principles to the handling, processing and storage of data and or information.
  • Respond to enquiries, providing support and information utilising digital channels and in line with organisation process
  • Operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • Adapt communication techniques for different audiences and or situations.
  • Undertake CPD to develop digital skills and knowledge required in their role for example AI and sustainability.
  • Risk assess the organisational impact of decisions that they take
  • Use digital services, tools, and or systems as part of continuous improvement
  • Apply techniques for diagnosing stakeholder’s digital problems and record outcomes
  • Communicate with, and or advise end users in the use of digital systems or resources
  • Support end-user systems physically or remotely. For example: software, hardware, operating systems or applications

Training schedule

  • Level 3 Digital Support Technician apprenticeship- learning is performed at the employer's office and during working hours
  • Level 2 Functional Skills in maths and English (if required)

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade C (4) or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Analytical skills

About this employer

From our base in rural Lincolnshire, we supply a huge range of OEM, aftermarket and specialist tractor parts across all major makes and models. Whether you’re running one tractor or managing an entire fleet, our team understands how important reliability is when machinery is critical to the job.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • A full-time and permanent role is expected following completion of the apprenticeship
  • This role is also supporting further skills development and progressions to level 4 apprenticeships and higher levels

Ask a question

The contact for this apprenticeship is:

INVOLVE SELECTION LIMITED

James Brooklyn

james.brooklyn@vocate.training

07879860578

The reference code for this apprenticeship is VAC2000062961.

Apply now

Closes in 14 days (Friday 20 November 2026 at 11:59pm)