Customer Experience Apprentice

Anchor

Bradford (BD1 2ST)

Closes in 24 days (Monday 30 November 2026 at 11:59pm)

Posted on 6 November 2026

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Summary

Start your career in housing and customer service with an exciting apprenticeship opportunity!

You’ll develop valuable skills and experience while helping residents and customers with their housing, home ownership, care and repairs needs. 

Wage

£12,480 to £19,827.60, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

hourly rate to £9.00 increasing to £10.50 after 6 months

Training course
Customer service practitioner (level 2)
Hours
Monday – Friday 6 hours, 30-minute lunch, apprentice day TBC.

30 hours a week

Start date

Monday 7 December 2026

Duration

1 year 3 months

Positions available

6

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Customer Service Apprentice, you’ll gain hands-on experience supporting residents and customers with their housing, home ownership, care and repairs needs. You’ll learn how to deliver an excellent customer experience while working alongside experienced colleagues and developing the skills to build a successful career.

Your day-to-day responsibilities will include:

  • Being one of the first points of contact for residents and customers, responding to enquiries and providing helpful, friendly and professional advice.
  • Supporting customers with housing, home ownership, care and repairs enquiries, helping them access the right services and solutions.
  • Assisting with repairs requests by gathering information, logging jobs and helping customers understand the next steps.
  • Building positive relationships with residents, customers, colleagues and external professionals to ensure a smooth and effective service.
  • Working collaboratively with different teams across the organisation to resolve enquiries, identify customer needs and provide a seamless service.
  • Keeping accurate customer records, updating systems and handling information in line with organisational policies and procedures.
  • Developing your communication, problem-solving and customer service skills through practical experience, training and support from your colleagues.
  • Embracing our ‘Best Customer Service’ culture by showing empathy, taking ownership of enquiries and aiming to resolve customer needs first time, wherever possible.

Where you'll work

2 Godwin Street
Bradford
BD1 2ST

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RIVERSIDE TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Proffesionalism

About this employer

As England’s largest provider of specialist housing and care for those in later life, we’re committed to creating choice and opportunity for everyone. That's why we listen carefully to residents, shaping our homes and services around their changing needs.

And we’re proudly not-for-profit, which means every penny we make is reinvested into our properties and services, building more and innovating for the future so that people can have a home where they love living in later life.

https://www.anchor.org.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Full-time position.

Ask a question

The contact for this apprenticeship is:

RIVERSIDE TRAINING LIMITED

The reference code for this apprenticeship is VAC2000062942.

Apply now

Closes in 24 days (Monday 30 November 2026 at 11:59pm)