Business Administrator Apprentice - Managers Assistant
Blubird Care Ltd
Shrewsbury (SY3 0ET)
Closes in 25 days (Tuesday 1 December 2026 at 11:59pm)
Posted on 6 November 2026
Contents
Summary
To provide efficient administrative support to the Registered Manager and the Bluebird Care team, enabling our customers to receive high quality homecare services.
- Wage
-
£15,600 to £24,784.50, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 8.30am - 5.00pm.
37 hours 30 minutes a week
- Start date
-
Sunday 3 January 2027
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties
- Provide general administrative support to the office team and care assistants. Carry out administrative tasks as directed.
- Maintain accurate and up to date computerised and hard copy records, for example, staff and customer files. Photocopy and file documents accurately and efficiently.
- Answer telephone and face to face enquiries in a professional and respectful manner. Communicate with customers and their chosen representatives regarding their care and support needs, taking account of different communication needs and levels of understanding.
- Attend meetings where requested, take and distribute accurate notes within a reasonable time.
- Assist the registered manager with quality assurance checks. Carry out competitor analysis (such as mystery shopping) under guidance from the registered manager.
- Prepare training rooms before each training session – provide refreshments if requested.
- Maintain the stock of uniform, PPE (personal protective equipment) and other necessary supplies. Re-order supplies and keep records of items issued and returned
- Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times.
- Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day work and delivery of care.
- Understand and monitor health and safety in the workplace and in the field.
- Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business.
- Monitor quality management and improvement systems.
- Monitor the effective recruitment, induction and training of all teams. Identify ongoing training needs and make sure staff are up to date with current best practice.
- Use social media as a promotional and business tool in line with brand guidelines.
- Attend career / recruitment shows / PR events, regularly post adverts for care assistants and other staff as required for the business.
- Attend external meetings and represent the service in a positive manner.
- Participate in the growth and development of the business. Work with the registered manager to achieve key performance targets.
- Keep all information about customers and their families secure and confidential except where Bluebird Care policy requires you to share information to protect the interests of our customers.
This list is not exhaustive, and you may be asked to carry out additional duties. We will provide you with full training in line with regulatory requirements.
Where you'll work
Hereford Road
Bayston Hill
Shrewsbury
SY3 0ET
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SBC TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This will be an office based role, your location will be Bluebird Care, Hereford Road, Bayston Hill, Shrewsbury, Shropshire SY3 0ET.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- confidentiality
- follow procedures
Other requirements
Understanding of the needs of homecare customers.
About this employer
Run by Shropshire Care Limited, the branch is part of the wider nationwide Bluebird Care franchise network, with each office independently owned and operated. It was founded in 2008 by owner/director Ian Barnes. At Bluebird Care Shropshire, we’re proud to help our customers continue living at home, with the care and support they need to live life their way.
https://www.bluebirdcare.co.uk/shropshire (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successfully completing the apprenticeship, a full time position will be considered.
Ask a question
The contact for this apprenticeship is:
SBC TRAINING LIMITED
Dave Collins
dave.collins@sbc-training.co.uk
07809657796
The reference code for this apprenticeship is VAC2000062886.
Apply now
Closes in 25 days (Tuesday 1 December 2026 at 11:59pm)