Apprentice Receptionist

PHOENIX MEDICAL CENTRE

ST HELENS (WA10 2HT)

Closes in 21 days (Friday 27 November 2026 at 11:59pm)

Posted on 6 November 2026

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Contents

Summary

We are a small, friendly GP practice caring for approximately 3,500 patients, and we are looking for a motivated and enthusiastic Medical Receptionist/Administrator Apprentice to join our supportive team.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday on a rota, between 08:00 and 18:30. 7 hours per day, with a 30 minutes lunch.

35 hours a week

Start date

Monday 4 January 2027

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greet Patients and visitors in person
  • Assist Patients on the phone, electronically and in person, ensuring patients are at ease and giving any explanations within your competency
  • Signposting Patients to the correct service to ensure that they receive the right care first time as per reception triage protocol
  • Book in, amend and cancel patients’ appointments in line with practice protocols to ensure optimum efficiency of the appointments system
  • Patient recall inviting patients in for annual reviews as per their diary
  • Circulating messages appropriately using electronic systems
  • Handle payments to the Practice by cash ensuring accurate records are maintained
  • Ensure patients records are accurate and up to date
  • Open and distribute post, both on paper and electronically and email
  • Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions
  • Workflow (scanning) ensuring letters are scanned onto patients records and sent to clinician/pharmacy appropriately
  • Assisting Patients with registrations and informing patients of process
  • Create new patient record on the system and book new records in when we have received them
  • Check own emails daily
  • Flexibility to cross cover sickness and holidays
  • Ensure consulting rooms are stocked with the necessary equipment, information, and forms to enable clinics to proceed without interruption
  • Practice the highest standards of confidentiality when dealing with all aspects of patient information
  • Participating in activities required to assess compliance with CQC Fundamental Standard
  • Use all equipment in accordance with published instructions and guidelines
  • Report any faults or safety worries with equipment and premises
  • Maintain the Health and Safety of all staff, Patients and visitors
  • Maintain skills and undertake such training and development as may from time-to- time be required to maintain personal competency
  • Participate in all activities required by CQC registration
  • Participate in regular reviews of personal development plans
  • The post holder will, if required to do so, obtain, process and/or use information line with the GDPR requirements
  • To maintain information notice board in line with national/local health promotion campaigns
  • Attend relevant meetings as required
  • Immediately report any safeguarding or compliance concerns
  • Report on all significant events, including ‘near misses’ for inclusion in the Practice Risk Register

Where you'll work

ATHERTON STREET
ST HELENS
WA10 2HT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ST HELENS COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • The apprenticeship will be delivered remotely within the workplace with onsite visits from an assessor
  • Functional skills Maths & English delivered within a college setting (if applicable) 

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade A-C or 4-9 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

  • The successful applicant will be required to undergo a Disclosure and Barring Service (DBS) check.
  • Confidentiality is a must. All applicants are expected to maintain strict confidentiality and handle sensitive information with discretion and professionalism throughout their apprenticeship.

About this employer

  • GP practice, caring for approximately 3,500 registered patients.

    This is an excellent opportunity for someone looking to start a career in healthcare administration while gaining valuable workplace experience and working towards a recognised apprenticeship qualification.  No previous experience working in a GP practice is necessary, as full training and support will be provided. However, a positive attitude and a willingness to learn are essential.  The successful candidate will be supported by our experienced team throughout their apprenticeship, developing skills and knowledge in reception duties, administration, patient communication and the day-to-day running of a GP practice.

     

http://www.phoenixmedicalcentre.nhs.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

On successful completion of the apprenticeship, there may be opportunities for permanent employment within the practice, with potential to progress into a Medical Receptionist or Medical Administrator role.

Ask a question

The contact for this apprenticeship is:

ST HELENS COLLEGE

Carolyn Mason

appenquiry@sthelens.ac.uk

01744 623521

The reference code for this apprenticeship is VAC2000062829.

Apply now

Closes in 21 days (Friday 27 November 2026 at 11:59pm)