Application Support Lead Apprentice – Natures Aid – Kirkham, PR4 2DQ – £17,500p/a – 37.5hrs/w
NATURES AID LTD
Kirkham (PR4 2DQ)
Closes in 29 days (Friday 4 December 2026 at 11:59pm)
Posted on 5 November 2026
Contents
Summary
You will be the first point of contact for IT support across UK GIS and STADA, while also contributing to digital transformation initiatives that improve how the business operates, including supporting the rollout of cloud platforms, assisting with workflow automation and helping to deliver a modern, digital workplace experience for all.
- Wage
-
£17,500 a year
- Training course
- Applications support lead (level 4)
- Hours
-
Monday-Friday.
37 hours 30 minutes a week
- Start date
-
Monday 4 January 2027
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The UK IT Support Apprentice will join a dynamic IT team at the heart of our organisation, playing an active role in both day-to-day IT service delivery and our broader digital transformation agenda. This is an exciting opportunity to build technical skills across IT support, cloud technologies, and digital enablement - working alongside experienced professionals in a fast-paced, evolving environment.
Success in this role means resolving issues efficiently, embracing new technology with curiosity, and actively contributing to projects that drive meaningful digital change.
Within the first month, regular travel to Huddersfield sites: Linthwaite Laboratories, Manchester Rd, Linthwaite, Huddersfield HD7 5QH and The Globe (3rd Floor, Bridge St, Slaithwaite, Huddersfield HD7 5JN is required so driving license and own car is essential.
Key responsibilities:
- Act as the first point of contact for all UK IT support requests, ensuring every call is logged and resolved in line with agreed SLAs.
- Provide day-to-day technical support to end users on all UK GIS and STADA GIS systems — both remotely and face-to-face.
- Deliver a high standard of customer care to all colleagues, customers, and suppliers.
- Follow established Incident, Service Request, and Change Management processes.
- Escalate recurring problems and emerging trends to Senior Support Engineers and management.
- Manage own workload through effective prioritisation and time management, assigning and progressing incidents appropriately.
- Maintain accurate Software and Hardware Asset Management records.
- Order consumable items and monitor stock levels to ensure business continuity.
- Assist in Service Acceptance and Transition activities for new technologies.
Confidential:
Comply with all relevant health & safety legislation, corporate policies, and regulatory requirements.
Digital Transformation & Innovation:
- Support the rollout and adoption of cloud-based platforms, including Microsoft 365 and Azure services, helping colleagues get the most from modern tools.
- Assist in designing and implementing digital workflows using tools such as Microsoft Power Automate and Power Apps to reduce manual effort and improve efficiency.
- Contribute to projects that digitise and automate existing business processes, documenting outcomes and lessons learned.
- Help colleagues adopt new digital tools through guidance, informal training, and the creation of clear, user-friendly documentation.
- Support data collection, reporting, and analytics activities — for example using Power BI or Excel — to enable evidence-based decision-making.
- Participate in IT modernisation and infrastructure upgrade projects as part of cross-functional project teams.
- Contribute to cybersecurity awareness across the organisation, helping colleagues follow best-practice digital hygiene and information security policies.
- Identify opportunities for continuous improvement in IT processes and propose solutions aligned with the organisation's digital strategy.
Where you'll work
Natures Aid
St Georges Park
Kirkham
PR4 2DQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TECHNICAL PROFESSIONALS LIMITED
Training course
Applications support lead (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design.
- Demonstrate how usability and accessibility have been embedded into the application lifecycle.
- Assess the impact of user experience and relevant domain-specific factors for example industry standards, regulatory requirements, and business environment on the data analysis activity.
- Communicate verbally and non-verbally with internal and external stakeholders, using both technical and non-technical language to serve as a clear link between users and suppliers.
- Use active listening to demonstrate a customer focused approach to service delivery.
- Adapt to changing contexts within the scope of a project and continually review project outputs to ensure alignment with customer and organisational needs.
- Collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards, or graphs.
- Demonstrate the use of testing tools to verify that a solution or system is functioning as expected.
- Adapt and apply testing activities according to industry standard development methodologies for example sequential or iterative including maintenance of clear supporting documentation.
- Apply specific industry standards for example UK GDPR, Data Protection Act, ethical use of data and safety critical procedures related to software testing tasks.
- Use formal and informal techniques that will demonstrate software and or systems are fit for purpose.
- Use coaching or training methods to support stakeholders with organisations systems, platforms, or applications.
- Communicate support information clearly by creating and or maintaining user guides, training materials, and other documentation to help users understand and use systems.
- Demonstrate the ability to use tools and methods to formulate and utilise prompt engineering to research and evaluate support requirements.
- Engage in continuous and collaborative learning, ensuring learning activities align with changing technical landscape.
- Use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design.
- Demonstrate how usability and accessibility have been embedded into the application lifecycle.
- Assess the impact of user experience and relevant domain-specific factors for example industry standards, regulatory requirements, and business environment on the data analysis activity.
- Communicate verbally and non-verbally with internal and external stakeholders, using both technical and non-technical language to serve as a clear link between users and suppliers.
- Use active listening to demonstrate a customer focused approach to service delivery.
- Adapt to changing contexts within the scope of a project and continually review project outputs to ensure alignment with customer and organisational needs.
- Collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards, or graphs.
- Demonstrate the use of testing tools to verify that a solution or system is functioning as expected.
- Adapt and apply testing activities according to industry standard development methodologies for example sequential or iterative including maintenance of clear supporting documentation.
- Apply specific industry standards for example UK GDPR, Data Protection Act, ethical use of data and safety critical procedures related to software testing tasks.
- Use formal and informal techniques that will demonstrate software and or systems are fit for purpose.
- Use coaching or training methods to support stakeholders with organisations systems, platforms, or applications.
- Communicate support information clearly by creating and or maintaining user guides, training materials, and other documentation to help users understand and use systems.
- Demonstrate the ability to use tools and methods to formulate and utilise prompt engineering to research and evaluate support requirements.
- Engage in continuous and collaborative learning, ensuring learning activities align with changing technical landscape.
Training schedule
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Application Support Lead standard.
The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0949-v1-0
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Other requirements
Essential skills, characteristics and experience:
- A keen interest in IT, technology, and digital innovation — with a desire to understand not just how systems work, but how technology can transform how organisations operate.
- Basic understanding of computer systems, networks, and cloud-based platforms.
- Awareness of Microsoft 365 and modern workplace technologies (e.g. Teams, SharePoint, OneDrive).
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical colleagues.
- A proactive and positive attitude — willing to learn, adapt, and take initiative.
- Relevant educational background in IT, Computer Science, or a related field is preferred but not essential.
Required:
- Basic understanding of computer systems and networks
- Proficiency in Microsoft 365 applications (Word, Excel, Teams, Outlook)
- Customer service orientation and professional communication
- Workload prioritisation and time management
- Enthusiasm for digital technology and a growth mindset
- Commitment to organisational values: Integrity, Entrepreneurship, Agility, One STADA
Desirable:
- Relevant qualification or educational background in IT or a related field
- Experience or certification in IT support or related areas
- Awareness of cloud platforms (Microsoft Azure, Microsoft 365 admin)
- Exposure to process automation tools (e.g. Power Automate, Power Apps)
- Basic understanding of data and reporting tools (e.g. Power BI, Excel dashboards)
- Experience supporting digital adoption or technology change initiatives
Requirements:
- It is a requirement to have five GCSE 9-4 grades or equivalent (including English and maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships
Eligibility:
You must meet the following eligibility criteria to apply for the role:
- Have been a UK/EEA resident for the last 3 years
- Hold valid residency status
- Have the right to work in the UK
About this employer
Natures Aid are a dedicated team of natural health experts who provide our customers with the very best vitamins and natural supplements.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The apprentice, upon successful completion for the apprenticeship will achieve a Level 4 application support lead qualification.
Ask a question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
The reference code for this apprenticeship is VAC2000062713.
Apply now
Closes in 29 days (Friday 4 December 2026 at 11:59pm)