Export Logistics & Administration Apprentice
Edmund Bell
Rochdale (OL16 4NG)
Closes in 26 days (Tuesday 1 December 2026 at 11:59pm)
Posted on 4 November 2026
Contents
Summary
An opportunity to develop your administration skills in a busy office. Supporting Export Account Managers, you will prepare weekly customer reports, track orders, book collections and assist with sales administration. You will communicate with customers, managers and logistics partners to keep orders moving and information accurate.
- Wage
-
£16,224 to £25,775.88, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
8.45am to 5.15pm, Monday to Friday.
4.00pm Friday finish every other week.
39 hours a week
- Start date
-
Monday 7 December 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Prepare and send weekly customer reports, including back-order reports, packing lists and shipment tracking updates.
- Send weekly back-order reports to agents and Business Development Managers (BDMs).
- Review the Date Change Report daily and update customers on delayed back orders.
- Request shipping quotations from carriers.
- Book collections, including daily DHL pickups and K&N trailers.
- Liaise with DHL, K&N, UPS and other carriers for live shipment information.
- Prepare DHL collection paperwork and daily K&N trailer invoice documentation.
- Log VIP customer shipments with K&N for follow-up and KPI tracking.
- Order DHL and UPS stationery and create customer-specific shipping labels.
- Arrange parcel dispatches for other departments.
- Help Internal Account Managers log sales opportunities and create and send quotations.
- Release back orders and follow up with the warehouse on outstanding orders.
- Attend monthly KPI meetings with the line manager and take part in regular training.
Where you'll work
Kingsway Business Park
Edmund Bell Unit E 1 a John Boyd Dunlop Dr
Rochdale
OL16 4NG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ROCHDALE TRAINING ASSOCIATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship with Rochdale Training, combining workplace experience and training. Apprenticeship standard delivered on site at the Employer premises.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Organisation skills
- Problem solving skills
- Team working
- Creative
- Initiative
- Patience
About this employer
Edmund Bell is an employer based in Rochdale. This full-time, office-based apprenticeship supports its export operations, working closely with Export Account Managers, customers, shipping carriers and the warehouse. The apprentice will help ensure that orders, reporting and deliveries are coordinated accurately and customers are kept informed.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The role provides experience across export logistics, customer account support and administration.
Ask a question
The contact for this apprenticeship is:
ROCHDALE TRAINING ASSOCIATION LIMITED
Adam Bhatti
abhatti@rochdaletraining.co.uk
01706 631 417
The reference code for this apprenticeship is VAC2000062662.
Apply now
Closes in 26 days (Tuesday 1 December 2026 at 11:59pm)