Medical Administrator Apprentice

Bridge View Medical

SUNDERLAND (SR5 2LT)

Closes in 25 days (Monday 30 November 2026 at 11:59pm)

Posted on 4 November 2026

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Summary

Opportunity to train in a busy GP surgery, you will be handling confidential data for input into patient medical records using clinical systems and medical coding. You will work in a team, with colleagues who are experienced and skilled in this area.

• Wage:

  £15,392 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

  Enrolment Into The NhS Pension Scheme

• Training course: Business administrator (level 3)
• Hours: 37 hours per week, between the hours of 8.00am - 6.00pm, Monday to Friday.

  37 hours a week

• Start date:

  Monday 4 January 2027

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• To gain experience and knowledge of working in the Primary Care sector of the NHS while completing your apprenticeship qualification.
• Based in the Medical Administrators Team you will learn how to handle medical correspondence and apply medical coding.
• To cover other administrative tasks such as referrals and taking notes at meetings, using appropriate systems and software.

Where you'll work

SOUTHWICK HEALTH CENTRE
SOUTHWICK
SUNDERLAND
SR5 2LT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SMART TRAINING AND RECRUITMENT LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training for this Level 3 Business Administration Apprenticeship will be delivered remotely by our specialist training provider, Smart Training & Recruitment Ltd.

Requirements

Desirable qualifications

GCSE in:

• English Language (grade 5)
• maths (grade 5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Team working
• Patience

Other requirements

You will be expected to work as part of a team and the majority of the work is computer based. You should have good communication skills and lots of common sense. 

About this employer

We are a practice of 14,500 patients in Sunderland North.  Delivering care to the most deprived in our area. Our team consists of 3 GP Partners, Salaried Doctors, Nurse Practitioners, Nursing Team, Pharmacy Team, Management, A Large Admin Team, Medical And Pharmacy Trainees, Nursing And Admin Apprentices.

http://www.bridgeviewmedicalgroup.nhs.uk (opens in new tab)

Company benefits

• Uniform
• On-site Parking

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There is the potential for permanent employment with the practice following the successful completion of the apprenticeship qualification.

Ask a question

The contact for this apprenticeship is:

SMART TRAINING AND RECRUITMENT LIMITED

The reference code for this apprenticeship is VAC2000062653.

Apply now

Closes in 25 days (Monday 30 November 2026 at 11:59pm)