Apprentice Junior Sales Executive

Luxe Watches

Epping (CM16 4BL)

Closes in 15 days (Friday 20 November 2026 at 11:59pm)

Posted on 4 November 2026

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Summary

We are seeking an enthusiastic Apprentice Sales Executive to join our team in Epping. Ideal for someone with customer service experience and an interest in luxury watches, this role offers hands-on training in luxury watch retail, supporting sales, customer enquiries and product knowledge while completing a Level 2 Retailer Apprenticeship.

• Wage:

  £18,000 a year

  Minimum wage rates (opens in new tab)

  The salary has been set above the usual apprentice rate to reflect the opportunity on offer. Please note that the salary is fixed and non-negotiable during the apprenticeship training period.

  This is a unique opportunity to build a career in the luxury watch industry. Upon successful completion of the apprenticeship, salary progression will be reviewed and discussed with the employer.

• Training course: Retailer (level 2)
• Hours: The normal working rota is: ● Monday, 9:30am - 6:00pm. ● Wednesday, 9:30am - 6:00pm. ● Thursday, 9:30am - 6:00pm. ● Friday, 9:30am - 6:00pm. ● Saturday, 9:30am - 6:00pm.

  39 hours a week

• Start date:

  Monday 23 November 2026

• Duration:

  1 year 1 month

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

1. Customer Service and Sales

• Welcome customers into the boutique and deliver a professional, personalised experience.
• Establish customer requirements and identify suitable watches.
• Assist with product demonstrations and explain key features, specifications and differences between models.
• Respond to telephone, email and online enquiries professionally.
• Develop customer relationships and support follow-up enquiries.
• Learn effective sales techniques and contribute to the achievement of team sales targets.
• Build confidence in handling customers from different backgrounds and markets.

2. Luxury Watch Product Knowledge

• Develop detailed knowledge of the brands, models and references stocked by Luxe Watches.
• Build on existing knowledge of Rolex, Audemars Piguet, Patek Philippe and other leading luxury watch brands.
• Learn about watch condition, specifications, pricing and market demand.
• Understand the importance of authenticity, accurate product information and appropriate escalation of technical questions.
• Develop an understanding of the pre-owned watch market and customer buying behaviour.

3. Retail Operations

• Assist with the preparation and presentation of watches for sale.
• Maintain excellent standards of boutique presentation and visual merchandising.
• Support stock handling, stock checks and accurate record keeping.
• Learn the company’s sales procedures, payment processes and customer verification requirements.
• Follow company policies concerning security, confidentiality and the handling of valuable merchandise.

4. Digital Enquiries and Marketing Support

• Assist with customer enquiries received through the website, email and other approved communication channels.
• Support the sales team with customer follow-ups and maintaining accurate customer records.
• Develop an understanding of how digital enquiries convert into retail sales.
• Assist with product presentation and content activities when required.

5. Apprenticeship and Professional Development

• Complete the Retailer Level 2 Apprenticeship with the appointed training provider.
• Participate in workplace learning, training sessions and progress reviews.
• Develop the knowledge, skills and behaviours required for professional retail practice.
• Complete required off-the-job training and any applicable English and maths functional skills.
• Work towards the apprenticeship’s end-point assessment.

Where you'll work

219 High Street
Epping
CM16 4BL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DAVIDSON TRAINING UK LIMITED

Training course

Retailer (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
• Serve customers in line with brand standards, legislation, business procedures and the values of the business.
• Provide a retail service that balances the customers’ needs with additional linked products and services.
• Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
• Promote seasonal or local offers through in-store or online promotions.
• Identify situations that may damage business reputation in line with company policy and escalate as required.
• Maintain good merchandising to meet the needs of the business whilst ensuring safety.
• Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
• Use technology and applications to support sales and service ensuring that maintenance issues are reported.
• Support team and colleague development through buddying and/or coaching.
• Comply with regulations and legislation relevant to their role and business.
• Contribute to continuous improvement activities which focus on improving sustainability within the business.
• Handle complaints within remit or escalate as appropriate.
• Support sales across a range of promotional events throughout the calendar year.
• Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
• Serve customers in line with brand standards, legislation, business procedures and the values of the business.
• Provide a retail service that balances the customers’ needs with additional linked products and services.
• Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
• Promote seasonal or local offers through in-store or online promotions.
• Identify situations that may damage business reputation in line with company policy and escalate as required.
• Maintain good merchandising to meet the needs of the business whilst ensuring safety.
• Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
• Use technology and applications to support sales and service ensuring that maintenance issues are reported.
• Support team and colleague development through buddying and/or coaching.
• Comply with regulations and legislation relevant to their role and business.
• Contribute to continuous improvement activities which focus on improving sustainability within the business.
• Handle complaints within remit or escalate as appropriate.
• Support sales across a range of promotional events throughout the calendar year.

Training schedule

• Full training will be given, leading to a recognised Level 2 Retailer Standard qualification
• Full on-the-job training will be delivered
• Off-the-job training will be supported by our Training Provider, Davidson Training UK Ltd
• All training is carried out within the workplace during working hours, there is no college leave

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Attention to detail
• Customer care skills
• Excellent communication
• Interpersonal skills.
• Confident
• Personable
• Professional
• An interest in luxury watches
• Interest in premium retail
• Committed to learning
• Strong attention to detail
• Appreciation of discretion.
• The ability to build rapport
• Good organisation
• Time management
• Proactive approach
• Accept feedback
• Take responsibility

Other requirements

Previous experience in luxury hospitality, customer service, retail or client-facing environments would be advantageous.

Measures of Success 

The Junior Sales Executive will be supported in developing towards the following objectives:

• Delivering consistently high standards of customer service.
• Building strong product knowledge.
• Handling customer enquiries accurately and professionally.
• Developing confidence in presenting watches and supporting sales.
• Maintaining accurate customer and stock records.
• Demonstrating progress against apprenticeship learning objectives.
• Contributing positively to the performance and reputation of Luxe Watches.

About this employer

Luxe Watches is an established pre-owned luxury watch retailer specialising in prestigious timepieces from some of the world’s leading watchmakers. Alongside its retail operation, the business operates Crown & Pusher, an established watch service centre.
We pride ourselves on our product knowledge, customer relationships and commitment to providing an exceptional luxury retail experience.

https://www.luxewatches.co.uk/ (opens in new tab)

Company benefits

What We Offer

• The opportunity to develop a career in the luxury watch industry.
• Structured workplace learning alongside an experienced sales team.
• A Retailer Level 2 Apprenticeship.
• Exposure to prestigious watch brands and the pre-owned luxury watch market.
• Practical experience in customer relationship management and luxury retail sales.
• Opportunities to develop sales, product knowledge and commercial awareness.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

The opportunity to develop a successful career in the luxury watch industry.

Ask a question

The contact for this apprenticeship is:

DAVIDSON TRAINING UK LIMITED

Gemma Barr

gemmabarr@davidsontraining.com

07399 586723

The reference code for this apprenticeship is VAC2000062645.

Apply now

Closes in 15 days (Friday 20 November 2026 at 11:59pm)